2463 Customer success or customer support Jobs

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

We are now in another development phase and we seek you who have a passion to deliver service via phone to our amazing Customers! 

We are looking for six persons who will join our team in Stockholm. You love solving problems, deliver exquisite service and has the patience of an angel.  

 How will you make an impact in this role?

In the role as Customer Care Professional (CCP) at American Express Customer Service, you are the ambassador and first point of contact for the Company. As a CCP you offer tailored and personally adapted service from the Customers’ unique needs. You handle Customer requests via phone and the topics can be anything from questions around invoices, insurance, benefits, and our different card products.

You have a key role within American Express where you are the first person the Customer will meet. Our focus is to put our Customers first – we want our brand to show in all the work we do.  

Minimum Qualifications

• 2 years of work experience within service and supporting customers

• This role requires skills in minimum two Nordic languages; Finnish, Norwegian, Swedish and English

Preferred Qualifications

• Possibility and desire to work both from home and the office, primarily over the phone.

• You are not afraid to roll up your sleeves with your ”Go the Extra Mile” mentality for challenges with your goal driven attitude.

• You have an exceptional, clear, and adaptable way of communicating.

• You are responsive and empathic and enjoy working in a high tempo.

• You have a will not just to participate but also contribute to a good working environment.

• You are skilled in creating strong customer relations.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.