What Autodesk Has to Offer: Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like:
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Position Overview
We are looking for a Senior Service Designer reporting to the Senior Service Design Manager within the Digital Experience & Customer Empowerment (DXC) organization. The DXC team ensures delivery of a seamless experience across the full customer life cycle from discovery, consider, buy, onboard, use, and extend. Our team partners with marketing, sales, customer success, legal, engineering, product management, analytics, user research/insights and others to achieve success together.
You will support the Experience Design organization through mapping and improving the end-to-end customer experience for our products and services. We are participating in building a Journey Management capability to guide the adoption and centralization of journey maps across the business. You are a systems and process thinker with hands-on experience working in enterprise design organizations and expertise in both Service Design and UX. You will help shape Autodesk’s customer experience strategy and guide working teams on how to grow a seamless, effortless, and cohesive digital experience across all phases of the customer journey. You have multi-methods service design skills and techniques, can work through all phases of the design process, and can collaborate with diverse and global teams. You will collaborate with multiple levels of seniority which includes researchers, UX designers, product designers, content writers, product managers, engineers, and partners who share your experience delivering experiences to differentiate Autodesk in the marketplace.
Preference for candidates in Bay Area, CA or Atlanta, GA.
You must include both your resume and portfolio with password when applying
Responsibilities
Map persona-based journeys with a holistic view of the experience by identifying important touchpoints and moments that matter, how those touchpoints are connected, and how people experience the Autodesk
Collaboration: develop a network of collaborators across departments and seniority levels
Co-creation: facilitate collaborative workshops with partners throughout the company
Produce artifacts such as journey maps, service design blueprints, service prototypes
Platform, process, governance: Co-develop a journey management framework, help implement it
Education and enablement: Participate in the democratization of Service Design through training and coaching
Partner with CX, research teams, analytics teams to refine and monitor experience metrics and VOC
Minimum Qualifications
5+ years of demonstrated experience in service design methods
Team player with user-centric empathy
Experience delivering multiple digital products from start to finish
Ability to identify and communicate constraints and can work within them
Able to break down complex concepts and communicate them across different audiences
Experience working in collaborative engagement models that involve representation from a range of fields
Facilitation skills, co-creation methods, ethnographic research, and prototyping
Experienced at imagining the future and visualizing service concepts to create excitement across the organization
Expertise conveying ideas and concepts through storyboarding, wireframing, and prototyping
Ability to inform business strategy using design methods
3+ years of experience using Mural, Figma, FigJam, Journey Management tools and other collaboration tools
Ability to scope, start, complete projects
Do what is right in a given situation, and deviate from the ideal process if the situation warrants
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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