Thomson Reuters helps professionals make confident decisions by delivering trusted content and technology. Within our customer-facing onboarding and implementation teams, we partner closely with clients to ensure they adopt our products smoothly, realize value quickly, and get the right technical foundation in place from day one.

We're hiring a Technical Onboarding Advocate to support the planning, scheduling, and delivery of customer onboarding and implementation projects. You'll act as a key point of coordination for technical onboarding activities - liaising with customers, tracking tasks through backend systems (including Certinia), and providing hands-on installation and early configuration support across the Digita suite. You'll work alongside Product Onboarding Advocates and cross-functional teams (Support, Sales, Licensing, and Migration) to coordinate and deliver onboarding projects.

This is a practical, customer-facing technical role requiring strong Microsoft environment knowledge, excellent communication, and the ability to manage multiple projects with care and urgency.

About the role:

As our Technical Onboarding Advocate, you will:

• Support the Product Onboarding Advocate by managing, scheduling, and coordinating customer onboarding and implementation projects.
• Liaise directly with customers to gather requirements, plan onboarding activities, and facilitate implementation needs.
• Use Certinia and other backend systems to accurately track project tasks, progress, and key actions.
• Collaborate with Support, Sales, Licensing, and Migration teams to ensure projects move forward on time and respond to enquiries as needed.
• Provide installation services across the Digita suite of products.
• Deliver installations using tools such as GoToAssist and/or WebEx.
• Install and configure required technical components, including: installation of the latest version of SQL Server and activation of Digita Virtual Office (Citrix-based cloud application)
• Advise internal stakeholders and clients on technical and environmental requirements to successfully run the Digita product suite (with a focus on Microsoft environments).
• Troubleshoot and resolve technical issues raised during implementation, diagnosing root cause and guiding the client to resolution.
• Undertake basic software setup and configuration with the client during onboarding.
• Produce clear written documentation and step-by-step instructions for clients.
• Keep up to date with changes to the Digita suite and related technologies to provide accurate guidance to customers and internal teams.
• Provide structured feedback to the Professional Services team on opportunities to improve client engagement and onboarding effectiveness.

About you:

To be our Technical Onboarding Advocate, you will likely have:

• Advanced understanding of Microsoft environments.
• Experience installing and supporting software in customer environments.
• Working knowledge of SQL Server installation (and the ability to support customers through typical setup and connectivity requirements).
• Familiarity with Citrix-based applications/environments
• Comfortable working with professional services and project workflows, including accurate tracking of tasks using systems like Certinia.
• Strong written and verbal communication skills, with the ability to explain technical requirements clearly to non-technical users.
• Strong troubleshooting mindset: able to diagnose issues methodically and drive resolution during onboarding.
• Proven ability to work well as part of a team and also take initiative when working independently.

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What’s in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com