Oracle HCM Lead - Project Delivery Specialist - Customer

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Oracle HCM Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

• Lead Tier 2/3 application support for Oracle HCM Cloud (e.g., Global HR, Core HR, Absence, Benefits, Talent, Recruiting, Security; Payroll if in scope).
• Own incident management: triage, prioritization, stakeholder communication, escalation, and SLA adherence.
• Drive problem management: root cause analysis, recurring issue elimination, defect backlog management, and knowledge base development.
• Govern change management: configuration controls, approvals, release impact assessment, regression testing coordination, and deployment readiness.
• Oversee Oracle quarterly updates: review release notes, identify impacts, plan testing, and coordinate remediation.
• Manage functional configuration areas (e.g., business processes, workflows/approvals, eligibility rules, fast formulas where applicable, security roles, data validations).
• Coordinate security administration: role-based access, segregation of duties (SoD), audit evidence, and access reviews. Partner with HR, Payroll, Finance, and IT to ensure data quality and process integrity (hire-to-retire, time-off, benefits events, talent cycles).
• Monitor and support integrations (inbound/outbound), including error handling and reconciliation (e.g., identity management, benefits carriers, payroll interfaces, ERP/finance, reporting/analytics).
• Lead/manage vendor support cases with Oracle and third parties; ensure timely resolution and clear documentation.
• Produce operational artifacts: runbooks, support playbooks, SOPs, monitoring dashboards, and control documentation.
• Mentor and manage support analysts; define on-call/coverage models and ensure consistent support quality.
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The Team

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Our Digital Foundry & Operations works with the Customer group to bring a flexible capability and fluid capacity model to the delivery of small technology projects and enhancements.

Qualifications

Required

• 5+yrs experience supporting Oracle HCM Cloud in a production environment with responsibility for incident/problem/change practices.
• Strong understanding of HCM business processes and ability to translate policy into configuration and support outcomes.
• Experience leading a support team or acting as a functional lead in an AMS (application managed services) or internal support model.
• Familiarity with testing practices (smoke/regression/UAT) and environment coordination.
• Strong stakeholder management, communication, and escalation judgment.
• Limited immigration sponsorship may be available
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
• Hybrid Role - 2 days on-site

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html