DESCRIPTION

Job Summary:

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

We are looking for a talented Service Administrator to join our Distribution Business in (Elko, NV).

Working Schedule:

• 100% Onsite ; Standard day shift hours, with flexibility required for on-call rotation

You will make an impact in the following ways:

• Serve as the first point of contact for customers, either on the phone or at the branch, promoting quality customer service

• Develop and maintain positive relationships with key customers

• Assess customer needs and gather pertinent information to create basic work orders in appropriate systems

• Provide status updates to customers, as requested

• Capture and document customer, equipment, and technical information accurately in service management systems

• Translate customer complaints into troubleshooting plans and validate resolution

• Utilize electronic service tools and other resources to diagnose and resolve issues

• Escalate technical issues when required, ensuring timely and accurate resolution

• Analyze warranty eligibility, document claims accurately, and communicate results to stakeholders

• Support compliance with internal and customer-specific policies and regulations

RESPONSIBILITIES

In order to be successful in this role, you will need the following:

• Strong customer focus and communication skills, both written and verbal

• Ability to manage multiple stakeholders and coordinate across teams

• Experience with service documentation, electronic diagnostic tools, or troubleshooting procedures

• Ability to handle conflict and instill trust with customers and internal teams

• Understanding of financial and administrative processes for service transactions

• High school diploma or equivalent

• Prior experience in service administration or industrial/mining market support preferred

QUALIFICATIONS

An experienced understanding of goods and service transactions with large organizations and dealing with multiple stakeholders throughout repair events is required

This position supports a workforce outside of normal working hours, which requires being assigned to an on-call rotation

Experience with customer correspondence, written and verbal

This position requires supporting a team to compliance on not just Internal Cummins specific transactional/administrative policies but additionally to the customers’ policies/regulations.

Direct experience in industrial/mining market service administration is preferred but applicable experience will be considered

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Min Salary $55200

Max Salary $82800

ReqID 2421852

Relocation Package No

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.