Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Technology Product Management Lead Product Owner is a strategic professional who will lead the definition and delivery of product capabilities within the Risk and Controls domain, with a strong focus on Risk Control Self-Assessment (RCSA) and monitoring and testing platforms. The role requires hands-on experience working in Agile environments, partnering closely with business, risk, compliance, and technology teams to translate control and regulatory requirements into scalable, well-designed product solutions.

This role operates across multiple Scrum teams, requiring strong dependency management, early identification of risks, and effective coordination across platforms and stakeholders. Experience with AI-enabled capabilities is a strong plus, though not a mandatory requirement.

Responsibilities: 

• Own the product / value stream vision which will be the north star for driving strategic outcomes for the Scrum Team(s) supported.

• Own and manage the product backlog for risk and control capabilities

• Inspire the team to deliver upon the goals.

• Lead the product functional design process and story mapping, backlog refinement, sprint planning, and prioritization activities.

• Work in an agile environment by continuously reviewing the business needs, refining priorities, outlining milestones and deliverables, and identifying opportunities and risks.

• Create features and functionalities which enable achieving business goals by collaborating with stakeholders.

• Create and own the product backlog prioritizing features which enable maximizing the business value.

• Facilitate backlog decomposition sessions with the technology teams to clearly define requirements from a user perspective, inclusive of acceptance criteria breaking down large stories for the team to consume in one sprint.

• Partner with the technology team to break down large stories based on estimation.

• Participate in the testing /review sessions and provide support for release.

• Accept work completed by the team prior to release to production.

• Identify and manage cross-team and cross-platform dependencies early in the delivery lifecycle.

• Proactively highlight delivery risks, data dependencies, and integration challenges, and work with stakeholders to drive timely resolution.

• Collaborate with engineering and architecture teams to ensure alignment with enterprise standards and target-state platforms.

• Track and report product performance post-launch to evaluate / request future investment.

• Create strong feedback loops by leading the agile events seeking continuous feedback from stakeholders and incorporate in the backlog to achieve the desired outcomes.

• Develop the culture of using OKRs to ensure team members align on the purpose of the work and cascade feedback related to risk and dependencies.

• Participate in Scrum events representing the Product, and alignment with the Product Manager vision.

• Communicate priorities, dependencies, risks, and delivery status clearly to stakeholders and leadership.

• Support informed decision-making by articulating trade-offs and impacts across teams and timelines.

 Qualifications 

• Bachelor’s degree or equivalent with customer centric mindset to focus on client needs.

• 7–10 years of experience in Product Ownership, Business Analysis, or related roles in Agile environments in Technology Risk and control domain

• Strong hands-on experience with user story writing, story mapping, backlog management, and Scrum ceremonies.

• Solid understanding of Risk & Controls frameworks, including RCSA.

• Demonstrated ability to prioritize the items that maximize business value while receiving requests from multiple stakeholders at the same times.

• Possess excellent communication skills with the ability to engage stakeholders and team members to drive collaboration and alignment.

• Excellent problem solving and decision-making skills.

• In depth analytical skills with the ability to synthesize findings.

• Successful track record of developing products within deadlines and commitments.

• Demonstrated experience facilitating collaborative sessions, managing customer expectations, and ensuring work is aligned with the enterprise goals and objectives.

• Expertise with agile tools suites including Atlassian, MS Teams or similar agile management tooling.

• Experience with agile testing and technical engineering techniques (TDD, BDD) tools a plus. 

• Advanced Product Owner certifications.

• Exposure to AI, machine learning, or advanced analytics in a product or platform context (hands-on experience preferred but not mandatory).

Preferred Qualifications 

• Contribute to initiatives involving AI-enabled or data-driven capabilities, such as intelligent monitoring, automation, or insights generation.

• Partner with data, engineering, and platform teams to support integration of AI capabilities into risk and control platforms.

• Ensure solutions align with risk, governance, and explainability expectations.

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Job Family Group:

Technology

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Job Family:

Technology Product Management

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$120,800.00 - $170,800.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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View Citi’s EEO Policy Statement and the Know Your Rights poster.