At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• 2+ years of technical support experience on web applications.
• Self-motivated independent thinker and problem solver.
• Excellent written and verbal communication skills for all organizational levels.
• Solid understanding of relational and NoSQL databases.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Familiarity with incident management processes, ITIL framework, and best practices.
• Experience across all phases of software development, working with Agile teams and stakeholders.
• Knowledge of application performance monitoring tools like Dynatrace, Datadog, AWS CloudWatch, or Splunk is a plus.
• Basic knowledge of Unix/Linux environment
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools—such as Copilot and ChatGPT—can be used to improve processes and drive efficiency.
• Interest in exploring agentic AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education 

• Bachelor's degree or equivalent; master's degree is a plus.

Responsibilities

This role focuses on observability, application performance monitoring (APM) tuning, incident management, and data analysis, ensuring the optimal performance of critical applications within cloud environments.

• Manage case queues: Handle requests and issues in software programs, ensuring timely resolution.
• Participate in bridge calls: Address high severity issues and be available for urgent situations.
• Design monitoring frameworks: Develop and maintain dashboards for actionable insights into application performance.
• Monitor alerts: Resolve platform performance issues using synthetic monitoring alerts and other tools.
• Track customer-reported bugs: Use issue tracking systems to manage and resolve bugs.
• Project ownership: Ensure timely communication of updates and progress to internal teams.
• Customer triage sessions: Address technical issues with customers and provide solutions.
• Document triage steps: Create knowledge base entries for future reference and training.
• Weekend Coverage: Provide weekend coverage as part of an established operational schedule.

About the team

Our Operations team is responsible on observability, application performance monitoring (APM) tuning, incident management, data analysis and ensuring the optimal performance of critical applications within cloud environments. Our team contributes to Moody’s by: Improving Efficiency and Reducing Costs, Ensuring Quality and Consistency, and Supporting Scalability and Business Growth.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.