Do you aspire to design business solutions tailored for clients’ needs? Do you have the ambition to introduce scalable solutions? Would you like to see how Client Change Delivery works in practice? If so this role is for you.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Project Senior Analyst role plays a critical role in bridging the gap between business needs and technological solutions within the Funds Change team. This role specifically focuses on Transfer Agency, Fund Accounting, and Middle Office operations. You will lead complex business analysis activities, drive efficiency, align technical solutions with business objectives, and ensure smooth transitions for new systems and workflows, contributing significantly to the standardization and optimization of our investment fund services. 

What you’ll do

Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

• ​Lead Business Analysis Activities: Lead all business analysis activities on assigned complex projects, both client and internal, ensuring successful delivery and alignment with business objectives for Transfer Agency, Fund Accounting, and Middle Office initiatives. 
• Requirements Elicitation & Management: Lead the preparation and analysis of proposed system changes, gathering consensus between business requirements and technology deliverables to assure smooth project implementation. Document comprehensive business requirements (BRDs) and functional specifications. 
• Process Analysis & Design: Perform in-depth process analysis and design solutions in response to complex client or operational needs across funds operations, including the development of target operating models and process re-engineering. 
• System Functionality & Testing Oversight: Oversee testing of new system functionalities in UAT environments. Formulate and coordinate regression test plans and support Production Validation Testing for new system functionalities and client changes. Oversee the delivery of business requirements, prepare testing plans, and execute/oversee testing. 
• Strategic Stakeholder Management: Co-operate closely with business stakeholders, Product, Technology partners, and clients, ensuring the right infrastructure aligns with organizational vision and strategic goals. Build and maintain effective working relationships with Technology, Oversight teams, Relationship Managers, and Project Managers. 
• Risk Mitigation & Compliance: Take proactive actions targeted at minimizing and mitigating implementation and project risk. Proactively identify, assess, and mitigate risks, ensuring adherence to organizational policies, legal, and regulatory requirements. 
• Process Improvement & Innovation: Drive continuous process improvement and automation initiatives, promoting a 'fintech first' approach where applicable to enhance efficiency and effectiveness within funds operations. 
• Client & Business Support: Manage client and business ad-hoc queries and requirements. Provide business support for Operations functions, addressing production problems and providing effective solutions. 
• Team Development & Mentorship: Provide guidance and mentorship to junior analysts/team members, fostering their development and ensuring high-quality output. Encourage a positive and professional working environment through regular training and engagement. 
• Reporting & Strategic Planning: Prepare and present project status, performance data, and key insights to management and stakeholders. Display appropriate involvement in Department strategic planning. 

What we’ll need from you

• At least 5 years of experience as Project Analyst in Change Management unit or in operational improvements area (e.g. Lean, reengineering programs);
• Experience of working with asset management clients on a variety of investment fund vehicles (e.g. OEICS, Segregated) or Securities Services operations;
• Thorough understanding of financial market;
• Understanding of BABOK standard and/or IIBA certification is advantageous;
• Very good command of English;
• Ability to work in fast paced environment under tight contractual deadlines;
• Capability for stepping into project management at times when required;
• Excellent communication and stakeholders management skills, with the ability to communicate to a range of audiences;
• Strong analytical skills;
• Knowledge of MS Visio, PowerBI and SQL is a definite asset
• Experience with Agile methodologies. 

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities

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