Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Analyze business requirements and translate them into technical specifications for ServiceNow configurations and customizations.
• Develop and implement advanced workflows, business rules, scripts, and user interfaces using ServiceNow tools and APIs
• Integrate ServiceNow with external systems using industry best practices (e.g., LDAP, REST APIs)
• Ensure code quality through code reviews and adherence to coding standards
• Create and maintain system documentation to ensure knowledge transfer and future maintainability
• Troubleshoot complex issues, diagnose problems, and provide solutions for optimal platform performance
• Stay up to date on the latest ServiceNow features and functionalities
• Participate in continuous improvement initiatives to optimize the ServiceNow platform
• Provide technical mentorship to other members of the team
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Proven experience as a ServiceNow developer (5+ years)
• Solid Experience in one additional ServiceNow module (SPM, IRM, SecOps, ITOM or APM, IRM or SPM )
• Experience with scripting languages used in ServiceNow (e.g., JavaScript)
• Experience working with Employee Center
• Experience with integrating ServiceNow with external systems
• Solid understanding of ServiceNow core functionalities (ITSM CMDB, etc.)
• Proven excellent problem-solving and analytical skills
• Solid communication and collaboration skills
• Ability to work independently and as part of a team
• Proven passion for continuous learning
• ServiceNow Certifications or Experience
  • Certified ServiceNow Administrator (CSA)
  • Certified ServiceNow Developer (CAD)
  • Other ServiceNow Implementation Specialist Certification (CIS)
    • ITSM
    • ITOM

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.