About the team

As the Market Loan Advisor, you will be responsible for facilitating the relationship development between designated partner teams and Loan Officers to achieve the pre-approval target rate. You will cultivate and maintain relationships with real estate brokerages, agents, builders, and other stakeholders to serve as the primary connector to Loan Officers, ensuring cohesive short and long-term collaboration for Zillow Home Loans within a specific region. This role reports to the Manager, Market Loan Advisor.

About the role

Drive and facilitate business opportunities

• Build relationships based on trust and communicate ZHL value propositions to partners and agents.

• Act as a point of escalation for external partners who have concerns about shared customers.

• Build brand loyalty for ZHL by ensuring a consistent mortgage financing experience.

Onboarding & training (in-market & virtual)

• ZHL onboarding and training for new markets, agents & partners. 

Nurture & relationship building 

• Join partner team meetings to ensure a consistent ZHL presence.

• Perform in-market visits to meet partners and agents face-to-face. 

• Conduct regular agent call downs (i.e., closing calls)

• Participate in Premier Agent Strategic Business Reviews (SBRs)

Engagement & Communication 

• Participate in regular recurring meetings with the Manager, Market Loan Advisor, Regional Manager of the Loan Officer team, Growth Advisors, Growth Advisor Managers and other stakeholders to determine opportunities for enhanced partnerships with agents and partners. 

• Provide external partner/agent updates (e.g. market updates, pipeline updates, weekend availability)

Change management & coordination

• Drive go-to-market for new products and programs related to ZHL.

• Coordinate travel & booking for in-market engagements.

• Maintain active licensing (if applicable), education/training and understanding of changes to regulations.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $48.00 - $76.60 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $45.60 - $72.80 hourly. The base pay range is specific to these locations and may not be applicable to other locations.In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location.

Who you are

• Minimum 8+ years in a sales role

• Minimum 5+ years in mortgage or real estate industry

• Ability to travel at least 50% of the time

• Preferred track record in handling purchase loans, working with real estate agents, and obtaining required state licensure

• Mandatory completion of the 20-hr SAFE Pre-licensing education training and successful passing of the SAFE Mortgage Loan Originator within 90 days of hire.

• Real estate industry knowledge and dedication to high-quality customer service

• Excellent interpersonal communication, analytical, and relationship management skills

• Needs to demonstrate a strong understanding of client service and exhibit a passion for helping people

• Excellent communication skills, deep mortgage process knowledge, and ability to fund loans successfully

• Experience in public speaking and comfort in front of an audience

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.