Director – Chief Operating Office and & Operations -   Investment Governance Head

Are you looking for a career move that will put you at the heart of a global financial institution?

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters. 

Team / Role Overview:

This Director-level role is responsible for facilitating prioritization, monitoring, and reporting of strategic initiatives and technology investments under the Chief Operating Office (COO) & Operations. Reporting to the Head of BE&GI, you’ll lead a niche team focused on disciplined execution, portfolio transparency, and outcome-driven delivery across investment book of work

The successful candidate brings expertise in investment process facilitation, change portfolio formulation, and executive communication—working closely with stakeholders—combined with strong financial acumen, a control mindset, and the ability to coach and develop a high-performing team

What you will do:

Governance & Oversight

• Conduct ongoing, detailed analysis of portfolio performance, expense reviews, benefit tracking, and compliance with investment guidelines across the COO investment portfolio (supporting governance of ~$500MM+ annually).
• Partner with investment sponsors, Business Execution leads, and Technology & Change leads to drive informed decision‑making, accountability, and timely risk escalation.
• Build and enhance end‑to‑end transparency and controls across the investment lifecycle—ensuring accuracy, completeness, and timeliness of data, reporting, and governance artifacts.
• Identify control and process gaps (e.g., manager oversight, portfolio construction, estimation governance) and drive remediation to closure with accountable owners.
• Lead the annual budget cycle activities for Operations in partnership with Business Heads, Technology, and Operations Change Leads—consolidating a comprehensive Book of Work and enabling prioritization aligned to strategy and investment appetite.

Stakeholder Management

• Engage as a trusted partner to senior stakeholders across Operations, Technology, Risk, Finance, and Compliance—facilitating clear decisions through data-led insights.
• Produce executive-ready materials (e.g., for senior management committees and forums) with clarity and precision to support strategic decision-making and transparent progress reporting.

Operational Excellence

• Help simplify and standardize governance standards and processes across Operations, aligned to enterprise/Citi Standards and best practices; ensure robust business cases with clear outcomes, defined benefits, and measurable KPIs for comparability and prioritization.
• Support consistent tracking and reporting of program delivery, associated spend, risks to delivery, and benefits realization across the Operations investment portfolio.
• Coordinate the development and maintenance of standardized processes, documentation, controls, and quality metrics; drive continuous improvement across tooling and reporting.

Portfolio Planning & Analytics

• Build and maintain portfolio views, dashboards, and analytics to enable scenario planning, benefits tracking, building transparency across the portfolio, and variance analysis.
• Perform ad hoc deep dives (e.g., benefits realization, cost drivers, delivery risks) and translate findings into compelling, actionable recommendations.

What we'll need from you:

• Significant relevant experience, with specific expertise in large scale investment and portfolio governance in banking
• A strong understanding of financial, audit and governance processes as they relate to technology investment
• Demonstrated results working in a matrixed organization structure.
• Demonstrated ability to think strategically, analytically, and creatively problem solve.
• Ability to build positive cross-functional relationships.
• Demonstrated success in managing deliverables within aggressive timeframes; ability to cope under time pressures
• Demonstrated success in managing large, complex budgets / financials
• Excellent oral and written communications skills, ability to compellingly present & persuade.
• Proven track record of team coaching and development.
• Ability to plan and develop, lead initiatives.

What we can offer you:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need. Then apply to discover the true extent of your capabilities.

#LI-NG3

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Execution & Administration

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Time Type:

Full time

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Primary Location Full Time Salary Range:

€130,000.00 - €230,000.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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