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Job Details
Oracle CX Functional Fusion Service Consultant
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 20, 2025.
Work You'll Do
As a Consultant, you will work closely with the onshore lead to support the functional design and delivery of Fusion Field Service Cloud implementations. You'll be responsible for gathering requirements, developing personas, and mapping process flows, as well as assisting with backlog grooming, sprint demos, and functional testing to ensure the project's objectives are met. Strong teamwork and leadership will be essential, as you'll delegate tasks within the team and maintain clear, effective communication with clients throughout each phase of implementation.
The Team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative experiences across customer service, sales, and field service. We blend strategy, technology, and creativity to solve complex challenges-bringing customer strategies to life and creating new markets. Our multidisciplinary team delivers solutions that empower organizations to optimize sales operations, elevate customer service interactions, and enhance field service delivery. By leveraging advanced analytics, Generative AI, transformative technologies, and creative design, we help clients build deeper relationships with their customers and drive sustained growth and value creation.
Qualifications
Required Skills
Preferred Skills
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,400 to $155,400.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 20, 2025.
Work You'll Do
As a Consultant, you will work closely with the onshore lead to support the functional design and delivery of Fusion Field Service Cloud implementations. You'll be responsible for gathering requirements, developing personas, and mapping process flows, as well as assisting with backlog grooming, sprint demos, and functional testing to ensure the project's objectives are met. Strong teamwork and leadership will be essential, as you'll delegate tasks within the team and maintain clear, effective communication with clients throughout each phase of implementation.
The Team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative experiences across customer service, sales, and field service. We blend strategy, technology, and creativity to solve complex challenges-bringing customer strategies to life and creating new markets. Our multidisciplinary team delivers solutions that empower organizations to optimize sales operations, elevate customer service interactions, and enhance field service delivery. By leveraging advanced analytics, Generative AI, transformative technologies, and creative design, we help clients build deeper relationships with their customers and drive sustained growth and value creation.
Qualifications
Required Skills
- Minimum of 3+ years relevant experience in a consulting or industry role, with a minimum of 3 years relevant consulting in Oracle Field Service operations
- Minimum of 2+ years of experience leading multiple project teams simultaneously on relevant engagements
- Bachelor's degree or equivalent number of years of experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred Skills
- Oracle Field Service certification
- Exposure to other Oracle modules- Fusion Service, Service Logistics, Maintenance, Install Base, Projects, FinOps, and Subscription
- Exposure to Construction industry
- Experience implementing Redwood UI
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,400 to $155,400.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Required Skills
Company Details
Deloitte LLP
New York City, NY, United States
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