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Position Overview
 

We are looking for a talented BI Developer to join the Customer Success Management (CSM) Data & Analytics team at Autodesk, Data and analytics play a critical role in how the Customer Success organization operates at scale. As Autodesk continues to evolve its CS strategy, timely, actionable, and easy-to-consume insights are essential to helping field teams prioritize engagement, support onboarding, and drive customer adoption.
 

In this role, you will be responsible for designing, building, and maintaining high-quality dashboards and analytical experiences that translate complex data into clear, actionable insights for Customer Success teams. You will work closely with Data Engineers, analysts, and business stakeholders to ensure insights are trusted, relevant, and aligned to real-world CS workflows. This role is ideal for someone who enjoys combining data, visual design, and storytelling to influence decision-making.

Responsibilities
 

• Design, build, and maintain Power BI dashboards and reports that support onboarding, adoption, prioritization, and experimentation across Scaled CS

• Translate business questions and requirements into clear analytical visuals and narratives that enable action by non-technical audiences

• Partner with Data Engineers to ensure dashboards are built on well-modeled, trusted analytical datasets

• Develop self-service and ad-hoc reporting solutions that empower CS teams to explore data independently

• Create and maintain DAX measures and calculations to support lifecycle-aware and profile-aware insights

• Ensure data accuracy and integrity through validation, testing, and adherence to governance standards

• Apply corporate branding and visualization standards to ensure consistent, professional outputs

• Create and maintain enablement and documentation to help end users understand and adopt dashboards effectively

• Present insights and findings to business stakeholders, telling a compelling story grounded in data

• Continuously improve existing dashboards based on user feedback and evolving business needs

AI & Advanced Analytics Enablement (Key Focus)
 

• This role does not build AI or machine learning models but plays an important role in making AI-driven insights understandable and actionable for Customer Success teams

• Visualize and explain outputs from predictive or advanced analytics models (e.g., scores, classifications, likelihoods) in dashboards

• Help translate probabilistic or confidence-based metrics into clear, decision-oriented visuals

• Support experimentation and A/B testing by designing dashboards that measure outcomes and compare cohorts

• Collaborate with Data Engineers and advanced analytics partners to ensure AI-driven insights are presented responsibly, clearly, and with appropriate context

Signs You’re a Good Fit
 

• You enjoy turning complex data into simple, intuitive stories

• You care about how insights are actually used in the field, not just how dashboards look

• You’re comfortable working with ambiguous business questions and refining them into concrete analytical outputs

• You enjoy partnering closely with engineers and stakeholders rather than working in isolation

• You have a strong sense of design, clarity, and user experience

Minimum Qualifications
 

• 3–5+ years of relevant professional experience in BI development, analytics, or a related role

• BA / BS in Business, Analytics, Data Science, Computer Science, or equivalent practical experience

• Strong hands-on experience with Power BI, including report development and DAX

• Strong experience writing SQL queries to extract, transform, and analyse data

• Experience with dimensional modelling concepts and building analytical datasets for reporting

• Strong visual design and data storytelling skills

Preferred Qualifications
 

• Experience supporting Customer Success, Support, or GTM analytics use cases

• Familiarity with cloud data platforms (e.g., Snowflake)

• Exposure to other BI tools (e.g., Looker) is a plus

• Basic familiarity with Python for data analysis or automation

• Experience working with experimentation or A/B testing dashboards

• Experience working with distributed or remote teams across time zones

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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