Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the Team

Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.

Our Technology Team partners with teams across the globe to deliver reliable, scalable, and customer-focused IT services that support Expedia Group employees. We work closely with onsite Field Services, regional partners, and global stakeholders to ensure employees have the right hardware, at the right time, with a seamless experience.

Are you looking to join a dynamic, global IT organization with a dedicated focus on customer service and operational excellence? We are looking to add exceptional talent to our IT Hardware Asset Management team. This senior-level position is responsible for end-to-end IT hardware asset operations across the AMER region, partnering closely with procurement, vendors, IT operations, and workplace teams to ensure accurate asset tracking, compliance, availability, and continuous process improvement.

In this role, you will:

• Place and manage IT hardware orders for AMER, owning the end-to-end hardware asset lifecycle including provisioning, deployment, refresh, and secure decommissioning

• Ensure accurate asset tagging, tracking, and chain-of-custody throughout the lifecycle while maintaining accurate and compliant asset and CI records within the ServiceNow CMDB

• Support and escalate ServiceNow asset-related tasks for regional and onsite coordinators

• Perform data validation, reconciliation, and remediation to ensure database accuracy and integrity

• Conduct onsite and regional stockroom audits across AMER, investigating and resolving inventory discrepancies and variances

• Maintain documentation to support audit readiness, operational consistency, and compliance requirements

• Assist with asset-related incidents and issue investigations by gathering, validating, and documenting required information

• Apply technical and operational expertise to resolve service disruptions in coordination with IT operations, workplace, and security teams

• Identify opportunities for improving asset lifecycle, inventory, and CMDB processes

• Create clear, concise, and well-organized communication materials including procedures, guidelines, audit findings, and status updates

• Demonstrate flexibility and adaptability when adopting new tools, processes, or regional requirements

Experience and Qualifications

Required:

• 5+ years of experience in IT hardware asset management, end-user computing, or IT operations

• Bachelor's degree in a related field or equivalent related professional experience

• Proven experience managing the full hardware asset lifecycle from procurement through decommissioning

• Hands-on experience using ServiceNow Asset Management and CMDB

• Experience supporting global or multi-region environments

• Experience working with vendors, logistics partners, and internal procurement teams

Preferred:

• Experience supporting or acting as an escalation point for junior coordinators or support teams

• IT Asset Management (ITAM), ServiceNow, or supply-chain related certifications

Please note: This role is only available in Austin, TX. Due to the nature of the role, the position is fully onsite.

The total cash range for this position in Austin is $70,500.00 to $99,000.00. Employees in this role have the potential to increase their pay up to $113,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.