An Administrative Support role is responsible for a variety of tasks related to risk and control, financial performance, and client outcomes. Key responsibilities include:

Risk & Control

• Obtain appropriate documented approvals for all in-scope activities resulting in administrative and/or business expenditures.
• Complete 100% of trainings and compliance requirements on time or within a specified number of days of posting.
• Quality check emails, ensuring all attachments are sent to the correct recipient.
• Complete travel bookings in line with Citi Travel & Expense (CTE) guidelines.

Financial Performance

• Identify opportunities to improve efficiency and lower budgetary spend on events by a target percentage.
• Ensure all expenses for manager(s) are submitted prior to the expense due date to avoid late fees.
• Reduce expenses/losses incurred due to lack of administrative oversight by a target percentage.
• Ensure all invoices are submitted in a timely manner.

Client & Franchise Outcomes

• Establish and maintain professional relationships and communications with all levels of management to support organizational goals.
• Demonstrate consideration for the firm's reputation in all client interactions.
• Proactively support the management team with the distribution of communications, reports, and customer service.
• Work to support senior leadership with ongoing administrative aspects as well as other cyclical processes.

Responsibilities:

• Manage and maintain executive schedules, including scheduling appointments, meetings, and travel arrangements.
• Prepare and edit correspondence, communications, presentations, and other documents.
• Conduct research, compile data, and prepare reports.
• Handle incoming calls and other communications, including taking messages and routing calls to the appropriate person.
• Organize and maintain physical and electronic filing systems.
• Perform general office duties such as ordering supplies, maintaining office equipment, and managing mail.
• Assist with special projects and events as needed.

Qualifications:

• High school diploma or equivalent; Associate or Bachelor's degree preferred.
• Proven experience as an administrative assistant or in a similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.
• Strong organizational and planning skills with attention to detail.
• Ability to prioritize tasks and manage time effectively.
• Discretion and confidentiality.
• Ability to work independently and as part of a team.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Loan Documentation and Processing

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$48,840.00 - $68,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Mar 18, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.