10000 Contact center capacity planning Jobs

Job Description

What a Manager Strategy, Business Planning and Operations does at Visa:

The successful candidate will leverage quantitative & qualitative analysis to drive the development of market business strategy, ensuring flawless execution of the established operating model, and will support the delivery of strategic initiatives, as trusted advisor of Vietnam & Laos Country Manager.

The role will have a direct report to the Head of Strategy, Business Planning & Operations for Vietnam & Laos, collaborating extensively with the Vietnam & Laos leadership & market cross-functional team, IPVMC Strategy, Business Planning & Operations, Sales Excellence, Corporate Strategy and other AP business planning teams.

Projects & Tasks you will be a part of:

• Strategy development and execution:
  • Support the development and refinement of the market's medium to long term strategies as market evolves and opportunities & challenges arise (e.g., evaluating pros and cons of the cluster’s strategic options, size future business opportunities, preparing detailed business case, etc.)
  • Be part of the most relevant strategic projects in market (e.g., pricing, economics, cost associated efficiencies, segmentation, competitive assessment), as trusted strategic advisor of the country manager
  • Support the execution of key market strategic initiatives and support cross functional coordination required to successfully deliver complex projects
  • Research, consolidate and analyse Vietnam & Laos macroeconomic trends, regulatory evolutions, competitors’ moves
• Performance & P&L assessment:
  • Work closely with Finance to monitor and track market ongoing performance & 2025 objectives and key results, against targets
  • Provide critical thinking and working with market & cluster cross functional teams to understand underlying business factors and address any challenges and opportunities to accelerate business objective
  • Support Head of Sales in managing sales pipelines in Microsoft Dynamics, ensuring optimal pipeline management / tracking to target
• Operating Model:
  • Support execution of market operating model to ensure correct delivery and effectiveness, by pursuing initiatives & process enhancements
  • Actively participate as working group member to periodic reviews of high priority market initiatives which are sensitive for market P&L
  • Support client facing teams in developing streamlined account business reviews to ensure key areas of focus are addressed
• Operations:
  • Support Head of Strategy, Business Planning & Operations in managing entire BAU country operations, such as cost management (OPEX/ CAPEX), planning of key internal & external events, Visa internal quarterly and annual analysis & budget planning.

Qualifications

• Minimum 8 years of work experience, preferably with payments and/or consulting background.
• Hands-on attitude, with strong appetite for data analysis leveraging multiple data sources and ability to translate data into actionable insights.
• Analytical thinking, using analysis and problem-solving skills to deliver actionable insights
• Solid project management skills and execution ability to deliver against tight deadlines while upholding and promoting highest ethical standards and mutual respect in the workplace
• Excellent communicator in presenting data and insights to mid-to-senior management in an accurate and efficient manner
• Excellent usage of Microsoft Tools is mandatory (Power Points & Excel)
• Strong English & Vietnamese language communication skills are mandatory

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.