Introduction to the team

The Membership & Engagement organization builds the platforms and capabilities that power trusted, personalized, and connected travel experiences. Our work spans three core domains - Loyalty, Identity, and Messaging, each foundational to how travelers interact with our brands.

• Loyalty delivers the value, rewards, and benefits that drive repeat engagement and long‑term customer affinity.

• Identity provides secure, seamless access and the unified traveler identity that powers personalization across the ecosystem.

• Messaging ensures timely, reliable, and contextual communication across channels, enabling cohesive end‑to‑end journeys.

As Technical Program Managers, we orchestrate complex cross‑functional programs across these domains, aligning product, engineering, data, and platform teams to deliver durable systems, accelerate execution, and unlock scalable customer experiences.

Together, we’re enhancing travel by creating a sense of belonging that keeps travelers connected and coming back.

In this role, you will:

• Lead the planning, execution, and delivery of complex, multi-team technical programs across domains, ensuring alignment with organizational objectives

• Drive cross-functional collaboration with engineering, product, and business stakeholders to define program goals, success metrics, and deliverables

• Develop and maintain detailed program roadmaps, timelines, and risk management plans for large-scale technology initiatives

• Identify and resolve critical path dependencies and resource constraints to ensure timely delivery of program outcomes

• Utilize data-driven approaches to monitor progress, report status, and inform decision-making at all levels

• Safely integrate and operate AI/ML enabled solutions that improve outcomes, demonstrating familiarity with AI-driven systems, tools, or workflows, and applying AI/ML concepts to real world products

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field; or equivalent related professional experience

• 8+ years of relevant professional experience managing technical programs of significant scope and complexity

• Proven expertise in leading cross-functional program teams and managing multiple technical projects or initiatives simultaneously

• Strong technical aptitude with experience in program management methodologies, risk management, and requirements definition

• Demonstrated ability to drive alignment and deliver results in matrixed, fast-paced technology environments

Preferred Qualifications:

• Experience operating and scaling programs across multiple products, platforms, or organizational domains

• Demonstrated leadership in program architecture, including the integration of AI/ML-enabled solutions and technical risk mitigation strategies

• Advanced proficiency with program management tools, data analytics, and reporting frameworks to support operational excellence

• Familiarity with system design, API design, and data modeling concepts as they relate to program delivery

• Demonstrated experience taking products from concept to scaled adoption, with a focus on leveraging AI/ML to enhance business value