Google Gemini Enterprise for CX Technical Leader

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role will end: May 31st, 2026

What You'll Do

The Technical Leader is responsible for the design of our Google Gemini services, project management and delivery oversight of our onshore and offshore development teams. This role builds and manages teams, advises clients on best practices in Google Gemini services, ensures quality on projects, and identifies new sales opportunities at existing clients.

The TeamOur Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications
Required

• Minimum of 8+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry

• Minimum of two years hands-on/end-to-end delivery with GCP Gemini Enterprise for Customer Experience (GECX; formerly Customer Engagement Suite or CES)
• At least two years experience with GECX Self-service with Conversational Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI, Conversational Insights, Big Query & Looker for contact center performance analytics for end-to-end delivery experience
• Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available
• A Bachelor's degree (BS or BA)

Preferred

• Master's/advanced degree in the area of specialization
• Experience with Five9 and Genesys
• Experience carrying a business development quota for consulting work, ramping up pursuit teams and leading business development pursuits end-to-end.