At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Issuer & Investor Services Operations, supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Custody Senior Business Analyst Operational Readiness - (AVP) (Internal Job Title: Securities & Derivatives  Sr Analyst - C12 ) based in Kuala Lumpur, Malaysia.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

Overview of Citi and the organization

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Securities Services Operations comprises of multiple operations groups supporting our Custody (Global and Direct), Fund Accounting, Transfer Agency, Securities Lending and Issuer Services businesses.

Custody is part of the Securities Services Operations business. The Custody services provided include: Transactions Management, Asset Servicing, Tax and Forex to our Institutional clients. Typical ICG Custody clients of Citi include financial institutions (FIs), banks, public sector/sovereign pension funds, as well as investment banks, asset managers, major international and national-level corporations, etc. 

In this role, you’re expected to:

Job Purpose:

This Senior Business Analyst role will be focused on driving initiatives and providing subject matter expertise to simultaneously manage initiatives and enhancements to the current processes. The candidate will also be required to propose, develop and roll out a robust, highly control focused environment, ensuring that full end to end knowledge of processes and overall impact to our clients is understood throughout Americas Operations, to enable a control and result focused outlook. The individual will ensure seamless completion of client implementations, technology deployment and Regulatory/Mandatory changes to the Custody Operations environment, in partnership with Client Implementations, Technology and the Business. The successful candidate must be equipped to participate as part of the wider Operational Readiness Team, partnering with like roles in other regions and key internal stakeholders to drive the vision and strategy of the business, meeting the ever changing requirements of the external marketplace and ensuring the optimization of the Operational footprint. The individual will have a strong project management, business analysis, risk management and operational focus with the purpose to deliver an integrated value-added service to our clients. The role will require the successful candidate to form effective working relationships with all stakeholders – Technology, Product, Market Management, Processing teams, Coverage teams, etc. ensuring that all key project deliverables are met. The successful candidate will be required to have a strong and detailed understanding of end-to-end operations and act as the client and operations teams advocate.

Specific areas of responsibility include:

• Produces/reviews BRDs (Business Requirements Document) & FRDs (Functional Requirements Document), coordinates and/or perform UAT (User Acceptance Testing) and coordinates Operational Readiness and change implementation of new developments or Projects.

• Working with technology and product colleagues to develop a robust, stable and scalable solution.

• Create Business Requirement Documents and support testing of solutions. 

• Ensure all solutions are appropriately documented and communicated to impacted parties.

• The majority of new developments are implemented during scheduled releases which usually take place three times a year, and are preceded by a phase of intensive UAT testing.

• Assist Operations with the co-ordination of release planning, execution and post-implementation review

• Ensure core Operations staff readiness for the implementation. 

• Participate fully as a part of the Operations Readiness / Transformation team, constantly striving to find new ways to collaborate, innovate, identify synergies, transform and improve the business to ensure overall success

• Manage relationships with internal stakeholders such as Product, Technology, Risk etc. to ensure there is a complete understanding of operational constraints, risks and needs, that there is continuous, open and constructive dialogue aiming to increase business growth within a controlled risk environment

• Engage in Product Reviews and all new and prospective deal review discussions to assess the Operational impact

• Develop a framework of a mutual commitment to meeting evolving business requirements and adapting to changing circumstances. Treat change as an opportunity to improve the service

• Provide leadership and ownership in seeking solutions when crisis situations arise

• Manage to tight deadlines and budget commitments

• Keep abreast of all Regulatory and Industry changes, noting how these may impact our clients and operational team

Qualifications & Skills:

• Minimum 7-8 years of relevant Custody Operations / Business Analysis or Project Management experience and/or proven large team leadership experience in a dynamic environment across a regional footprint

• Extensive Custody experience and detailed understanding of Operational organization and clients needs

• Have strong technical knowledge of Custody products and regional regulatory requirements, stay abreast of changes and synthetize information quickly

• Ability to establish and build trust with (internal or external) clients and senior leaders throughout the business, demonstrate strong communication, advisory and influencing skills with a strong client service orientation

• Proven ability to lead cost saving and/or risk mitigation initiatives

• Good organizational skills with the ability to work under pressure and prioritize within aggressive deadlines

• Ability to work effectively in situations requiring analytical, interpretive, and problem solving techniques

• Results oriented, creative and resourceful problem solver using impeccable integrity and judgment

• In depth knowledge of Citi Policies and regulations preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

------------------------------------------------------

Job Family Group:

Operations - Transaction Services

------------------------------------------------------

Job Family:

Securities and Derivatives Processing

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.