26WD99077

Role Overview The Senior Associate Renewal Representative, Regional Accounts (SR2) independently manages time and tasks to handle multiple renewal cycles, engaging in communication and negotiation activities with moderate guidance. The role supports customer satisfaction by identifying and addressing customer needs, provides light touch partner support, monitors churn risks, and ensures accurate and timely renewal execution. They leverage CRM systems to automate workflows and flag exceptions within established guidelines. Key Responsibilities Execute End to End Renewal Motions • Independently execute full renewal workflows for assigned accounts. Close Renewals • Defend existing customer base by ensuring timely and accurate renewal execution with moderate guidance. Drive and Close Seat Expansions • Identify and close seat expansion opportunities (additional licenses across existing buyers, teams, or personas) using standard playbooks during renewal. Monitor Auto Renewal Status • Intervene when auto renewals are disabled to prevent churn, applying judgment within well defined guidelines. Customer Procurement Interaction • Work directly with customer procurement teams to ensure seamless renewal execution, operating with general instruction on routine tasks. Skills & Competencies • Organizational & Time Management: Manages multiple renewal cycles independently, with moderate guidance. • Customer First Mindset: Identifies and addresses customer needs to drive satisfaction. • Communication: Engages customers using clear, effective communication to secure renewals. • Negotiation: Applies basic negotiation techniques to achieve mutual agreement on renewals. • CRM & Workflow Systems: Utilizes CRM systems to automate workflows and flag exceptions. ATU (Account Team Unit) Collaboration) • Expansion Qualification: Engages Account Executives for larger cross sell or expansion opportunities with moderate guidance. • Customer Success Collaboration: Provides light touch coordination with Customer Success Managers to support retention and adoption. • Partner Engagement: Supports partners where applicable, following general instructions. • Share Insights: Communicates churn risks, blockers, and missed upsell signals across teams and geographies. • Feedback Loop: Provides feedback on product experiences and packaging based on customer insights. Required Qualifications • 2–3 years of experience in renewals, account management, customer success, inside sales, or a similar customer facing role. • Experience managing renewal cycles or recurring revenue motions. • Strong communication skills with the ability to influence customer decisions. • Foundational negotiation skills with the ability to secure renewals or basic expansions. • Ability to manage multiple concurrent workflows and adhere to renewal timelines. • Proficiency using CRM systems and basic workflow automation. Preferred Qualifications • Experience working in SaaS, subscription licensing, or recurring revenue commercial environments. • Familiarity with procurement processes or vendor customer negotiation cycles. • Exposure to partner led or channel supported sales motions. • Experience identifying churn risks or upsell signals through customer conversations or data. • Working knowledge of forecasting renewals or using dashboards for revenue tracking. • Experience coordinating across sales, customer success, and partner teams. RS27

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