Job Type
Job Details
We have a great opportunity in Barcelona, Spain for an inside sales & customer service representative !
This position is intended to be an hybrid role with responsibilities in inside sales and in customer service management.
Your main missions as inside sales rep are the following:
- You will sell company's products and services by calling prospective and established customers.
- You will manage and respond to customer concerns and problems. May arrange and provide for shipment and demonstration of products by sales personnel.
- You will maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products.
- You will be responsible for meeting established sales quotas.
- You may travel to customer locations to follow-up or to make presentations or perform demonstrations.
- You will prepare reports to document activities/results.
- You will investigate and help resolve customer concerns promptly.
- You will act as liaison to Field Sales staff ; respond to requests for sales quotes and respond to customers.
- You will identify and develop new and existing marketing opportunities through mailings, research, cold calling and trade show leads.
- You will travel occasionally with Field Sales staff, trade shows and sales meetings
- You will collect information from customers and apply standard methods to provide a ROI (return on investment) analysis to customers.
Your main missions as Customer Service Representative:
- You will provide responsive and accurate order-entry service to customers by phone, fax, web and email,
- You will manage after sales support & trouble-shooting - handle a wide range of customer enquiries,
- You will communicate with manufacturing locations, on service performance, quality, capacity and stock.
- You will monitor existing business, identify and follow-up on fluctuations in demand with customers,
- You will manage forecast volume changes by product /customer into supply chain, quoting prices against given guidelines and maintain customer price-books.
- You will assist customers with product questions and resources – provide product & application recommendations, providing basic technical support to customers as applicable to level of experience (product catalogue questions, basic technical knowledge, etc.)
Qualifications
Let's talk about you !
- High School Diploma needed, Bachelor’s degree preferred.
- You have a successful previous related experience, such as experience in a customer service or sales administration role.
- You possess strong communication, listening and negotiation skills.
- You have the ability to prioritize multiple tasks and meet deadlines.
- You have very good customer service skills.
- You gained a very good knowledge on selling techniques and negotiation.
- You speak Spanish and English fluently
Additional Information
- We not only embrace change… we drive it.
- We work hard, think ahead, and take brave risks.
- Our culture is innovative and collaborative - where bold ideas turn into action.
- We grow strong talent through stretch opportunities only restricted by your interests.
- We are committed to workplace diversity, both for employees and for the business.
- We are a force for good, imbedded in industries and communities worldwide.
- We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life.
Avery Dennison is a great place to work for everyone.
We look forward to receiving your application !
If you are interested in knowing more about our Diversity & Inclusion approach, please go to https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html
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