Job Details
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Join Team Amex and let's lead the way together.
*This is a contractor position.
ABOUT THE ROLE:
Pocket Concierge, a premier restaurant booking platform in Japan, is seeking an bilingual customer service specialist. This position will be a role to be a “bridge” between customer and restaurants at Pocket Concierge to make their experience the best.
This position belongs to Concierge team, and our Concierge team acts as a customer representative of restaurant at Pocket Concierge, includes some of Japan's leading restaurants and many of starred restaurants. Therefore, many people with experience as concierges at starred hotels are working actively in our team.
The position requires working weekdays as well as weekends.(as of Apr 2024)
WHAT YOU'LL DO:
· Handle customer inquiry, that is mainly mail-based-communication
· Help fulfilling reservations in case that customer need communication with restaurants like as allergy, special request and so forth.
· Make customer process efficient with team leader, and it might be required to handle communication with internal tech people to solve problems at times.
Work schedules:
-9:30-18:00 or 10:30-19:00 (1 hour break), shift work
-Some weekend/public holiday work may occur, depending on shift schedules.
Minimum Qualifications
· 1+ years of experience in customer support/service
· Fluent in English and Japanese (written + verbal)
· Strong passion about hospitality services
· Experience in hospitality industry (Hotel, Dining, Event…etc.) preferred
· Experience in call-center-typed-work preferred
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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