Are you an experienced service delivery professional with a background in freight and logistics, ready to take ownership of complex, high-value client programmes? Thomson Reuters is looking for a Service Manager to join our ONESOURCE Pagero TMS Professional Services team — a senior, strategic role at the heart of how we deliver and grow our transportation management offering with the world's leading freight buyers and logistics operators.

In this role, you will act as the primary point of contact and overall programme lead for a portfolio of strategic, multinational clients — managing the full client lifecycle from initial TMS implementation through to long-term value realisation and global network expansion. You will bridge clients, internal delivery teams, carrier onboarding functions, and executive stakeholders, ensuring that every engagement is delivered on time, within budget, and to the highest quality standards.

This is a senior, autonomous role that demands strong leadership, sound commercial judgement, and the ability to build lasting, trust-based relationships with complex organisations. If you thrive at the intersection of logistics expertise and enterprise technology delivery, this is the role for you.

About the role

As Service Manager, you will:

• Lead large and complex service engagements for strategic TMS clients, setting clear goals, governance structures, and success plans in partnership with the Customer Success Manager
• Act as the primary point of contact for clients, building strong relationships with key stakeholders across supply chain, procurement, IT, and finance functions — ensuring high satisfaction and long-term retention
• Take end-to-end ownership of service delivery and ongoing programmes, ensuring outcomes are achieved on time, within budget, and to agreed quality standards
• Translate client transportation objectives into actionable plans and roadmaps for ONESOURCE Pagero TMS, driving platform adoption, network expansion, and measurable operational value
• Develop and oversee detailed project plans, timelines, milestones, and resource allocations, using industry-standard tools and methodologies across the full implementation lifecycle: discovery, configuration, carrier integration, testing, go-live, and post-launch stabilisation
• Guide clients toward best-practice use of the TMS platform, providing strategic advice on freight operations optimisation, carrier network management, and logistics compliance
• Proactively monitor service performance and agreed KPIs; identify gaps and opportunities and drive continuous improvement initiatives
• Anticipate, assess, and manage risks, issues, and escalations — including integration delays, carrier connectivity challenges, and scope changes — ensuring timely resolution and clear communication with all stakeholders
• Prepare and deliver structured status updates and executive-level reports, communicating progress, value, and next steps to both client and internal leadership
• Lead client workshops, business reviews, and planning sessions to align on priorities, refine freight operational requirements, and co-create expansion roadmaps
• Support presales and renewal motions for assigned clients, providing service expertise, solution scenarios, and effort and impact estimates
• Conduct business analysis on new use cases, markets, or logistics entities to inform service design, rollout planning, and regional localisation needs
• Drive internal improvement initiatives related to TMS service delivery, governance, tooling, and processes; share best practices across the Professional Services team

About You

You're a strong fit for this role if your background includes:

• A background in logistics, freight management, supply chain operations, or transportation planning — you bring genuine industry knowledge, not just project management credentials
• Experience using or supporting a Transportation Management System (TMS) and/or transport administration (TA) platform in a professional context
• Familiarity with freight buying processes, carrier networks, shipping workflows, rate management concepts, and logistics compliance requirements
• Significant, demonstrable experience leading complex, client-facing service engagements or programmes, ideally within a global or multinational environment
• Proven experience managing global clients and delivering projects across multiple time zones and stakeholder groups
• Excellent communication skills in both Swedish and English (written and spoken), with the ability to influence and build credibility at senior stakeholder and executive levels
• A solid educational background; a bachelor's degree is strongly preferred

Preferred:

• Hands-on experience with EDI, API-based carrier integrations, or ERP/TMS connectivity (e.g., SAP, Oracle, Microsoft Dynamics)
• Familiarity with freight audit and payment processes, or carrier invoicing workflows
• Knowledge of supply chain compliance requirements across EU or APAC markets
• Experience working within or alongside 3PL, freight broker, or carrier operations environments
• Background in enterprise SaaS delivery or experience with ERP/TMS implementation programmes
• Formal project management certification (PMP, PRINCE2, or equivalent) is a plus, but not essential

What Makes This Role Unique

This isn't a traditional account management role, and it's not a purely operational position either — it's a senior leadership role that sits at the intersection of logistics expertise, enterprise technology, and strategic client partnership. You'll bring your freight industry knowledge to bear every day, while operating at programme level across some of the world's most complex multinational supply chains. If you're looking for a role where you can genuinely shape how global organisations manage their transportation — and where your domain expertise carries real weight — this is it.

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What’s in it For You?

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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