Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Connectivity Account Manager (Tokyo/Singapore)

About the team:

The Lodging Connectivity team at Expedia Group connects our global marketplace to leading Hotel and Vacation Rental connectivity providers—expanding traveler choice and driving competitive selection across our brands.

About the role:

The Connectivity Account Manager will play a key role in progressing our vision to revolutionize travel through the power of technology. In this role, you will manage a set of Expedia Group’s APAC Lodging Connectivity Software Providers. Driving the account development plan to achieve strategic goals centered around API adoption, usage, and commercial optimization within the APAC region. Closely working with supply partners, monitor portfolio performance, and collaborating across teams to ensure these accounts deliver maximum impact for Expedia Group travelers.

What You’ll Do:

• In collaboration with Technical Account Managers, you will manage the day-to-day relationship of Lodging Connectivity Software Providers and positively influence relationships across all partner touchpoints to support Expedia Group goals. Examples of systems offered by Lodging Connectivity Software Providers and integrated with Expedia Group are Property Management Systems, Central Reservation Systems, Channel Management Systems, Review and Messaging.

• Influence Lodging Connectivity Software Providers to implement connectivity features that align with business objectives and deliver clear business benefits

• Negotiate and structure partnership contracts/agreements

• Understand, negotiate, and implement creative connectivity initiatives within your account base

• Contribute to Expedia's connectivity knowledge base by developing each partner’s account profile and sharing an in-depth understanding of their systems by way of supporting materials

• Play a critical role in partner-facing support and consulting

• Communicate complex functional details to technical and non-technical audiences

• Evangelize and continuously work on improving the benefits of the Expedia Group Connectivity Partner Program to attract and develop partners

• Conduct cross-functional Quarterly Business Reviews with selected partners

• Coordinate with different internal teams to present analysis and key takeaways which can guide partners on how to improve their overall performance

• Represent the team in cross-functional initiatives and collaborate with Product/Tech team, Marketing team, and other internal teams to help create and communicate value proposition for new products and features

What You’ll Bring

• 5+ years within a tech organization managing high profile accounts, ideally, within Travel, tech ecosystems or similar.

• Excellent communicator and collaborator, comfortable working cross-functionally with commercial, product, and technical teams.

• Recognized business acumen with a go getter mindset.

• Strong analytical thinker with experience using data to identify trends, evaluate opportunities, and guide decisions.

• Results-oriented and organized, able to manage multiple priorities in a fast-paced, matrixed environment.

• Proactive, resourceful, and passionate about building scalable business growth.

• English & Japanese fluency required; additional languages are a plus

• A bachelor's degree in a business and/or technical discipline, or applicable work experience

• A clear conceptual understanding of integration technologies including APIs, Graph QL\XML

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.