Team Summary

Visa Consulting & Analytics (VCA) Australia, New Zealand, and the Pacific Islands (AUNZPI) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, operational optimisation, customer engagement and overall business profitability.

VCA is made up of three services lines - Advisory, Data Science and Managed Services, the latter being the execution arm of VCA.  Our Managed Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services.  We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.

We are looking for a Card Program Delivery Senior Manager who will be embedded with one of our valued clients based in Auckland. The role is a 12-month fixed term contract.

Role Summary

The Card Program Delivery Senior Manager drives the delivery of high‑impact card initiatives that strengthen security, enhance customer experience, and uplift card‑portfolio performance. The role supports strategic goals such as modernising authentication, improving authorisation rates, and enabling seamless digital payment experiences. Success in this role requires a proactive, delivery‑focused leader who excels at navigating complexity, aligning stakeholders, identifying & mitigating delivery risk, and translating business needs into executable delivery plans. This position is critical to ensuring the organisation keeps pace with evolving payments technology while delivering safe, reliable, customer‑centric card solutions.

Responsibilities

• Lead and coordinate delivery across multiple concurrent workstreams, ensuring clear objectives, defined milestones, and timely execution
• Facilitate communication and collaboration across the organisation, ensuring alignment of expectations, and timely escalation of risks.
• Provide end‑to‑end change execution which is consistent with client internal change management process requirements
• Design & delivery internal & external communications to ensure clear, accurate & appropriate disclosure of changes.
• Provide business analytical outputs to enable the creation of clearly defined business requirements which can be easily used to define technical requirements & delivery scheduling.
• Design and implement key projects including, but not limited to Issuer enabled Click to Pay, Passkey and AVS/AVI.

Projects you will be a part of

The role will be based in Auckland in a hybrid work environment (minimum 4 days in office per week). As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable, and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analogue to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

• Demonstrated experience in delivery leadership, program management, or payments related roles, ideally working across multi team environments and delivering complex, cross functional initiatives.
• Strong strategic, analytical, and execution skills—ability to translate business goals into detailed delivery plans and manage complex interdependencies across programs.
• Deep understanding of card program ecosystems, including issuers, processors, card networks, token providers, and regulatory/compliance considerations.
• Excellent stakeholder management and communication skills, with a track record of collaborating across business, technology, and vendor groups to achieve shared outcomes.
• Ability to engage with people across different levels and to work with software providers to deliver change.
• An excellent communicator, both written and verbal, with proven influencing and facilitation skills.
• Commercial, focused on delivery and value, and able to make trade-off decisions.
• Excel, and PowerPoint with the ability to story tell using data and insights.

Behaviours that are important to us

• Self-motivated, results-oriented with the ability to progress multiple priorities concurrently.
• Strong team orientation with a collaborative, diplomatic, and flexible style. Able to work effectively in a matrixed organization.
• Motivated by delivering great outcomes for our clients and their customers.
• An inquisitive mindset, and readiness to constructively challenge the status quo.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.