AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

AbbVie is seeking a strategic and experienced Senior Manager to lead patient-facing digital initiatives for our international Affiliates, including myAbbVieCare (AbbVie’s template for patient facing websites for patients enrolled in the AbbVie Care Patient Support Programs), AbbVie Care Connect (AbbVie’s secure referral portal for healthcare providers to refer their patients to AbbVie Care), and our strategic approach for digital-first, patient interactions via the Patient Automated Care Experience (PACE) framework.

This role plays a critical part in shaping the digital patient experience strategy across AbbVie’s international therapeutics portfolio, including Immunology, Oncology, Neuroscience and Specialty. As part of the International Exceptional Patient Experience team, you will collaborate across international and local Affiliate teams to design, deploy, and enhance scalable digital initiatives that elevate how patients engage with their care and their AbbVie treatment plan that has been prescribed to them.

Key Responsibilities:

• Serve as the business owner for myAbbVie Care, AbbVie’s template for patient facing websites for patients enrolled in AbbVie Care Patient Support Programs used across International Affiliates. Currently myAbbVie Care is available across over 20 patient-facing applications and portals, including platforms classified as Software as a Medical Device (SaMD).
• Oversee the localization and activation of digital patient initiatives in international markets, working closely with affiliates and AbbVie’s Business Technology Solutions (BTS) teams to align on technical scope, legal/compliance and regulatory requirements, and drive launch readiness. Your strategic oversight enables each country to implement best-in-class patient solutions tailored to their specific needs and regulatory environments.
• Drive global expansion through a structured activation framework, developed in partnership with BTS team, ensuring consistent governance and operational excellence along the way.
• As a key liaison with International Medical, Legal, OEC and Regulatory Affairs (MLOR), ensure all digital patient solutions remain up to date with brand label updates and international compliance standards.
• CoCreate with affiliate Patient Experience Leads through monthly product advisory boards to gather real-world feedback, drive product enhancements, and guide the evolution of digital programs based on actionable patient insights.
• Serve as the Business Owner for the PACE framework - an omnichannel automation of patient interactions. Lead the program from discovery through execution, developing its blueprint, cross-market playbook, and strategic roadmap to expand into new geographies.
• Serve as the Business Owner for AbbVie Care Connect, a global healthcare provider portal. Lead the solution’s discovery phase, collaborate with cross-functional teams on UX/UI design, and work with affiliate markets to define use cases and localization plans. Design the long-term roadmap for Wave 2 expansion, scheduled for 2026.
• Leveraging available data from live platforms, establish and report to business leadership, a digital maturity and impact framework to evaluate the performance of the ecosystem and support data-driven improvements in partnership with product and affiliate teams.
• Manage vendor relationships, ensuring effective collaboration and alignment with procurement policies. Oversee contracting, budget forecasting, and delivery timelines, while driving operational efficiencies through automation and localization optimization, ultimately reducing time-to-market and generating cost savings across regions.

• We are looking for candidates with a bachelor's degree in Digital Health, Life Sciences, or related Business field, a master’s degree is preferred.
• At least 7 years of experience in digital health, or significant Affiliate or global PSP patient facing operations.
• A strong track record in digital program delivery is essential, along with expertise in regulatory compliance, cross-functional collaboration, and vendor management.
• Strategic thinking, stakeholder influence, and strong execution capabilities are critical for success in this role.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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