Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in business analysis, problem solving, execution leadership and communication to Citi’s new firmwide KYC and Onboarding horizontal team.

By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

As part of the establishment of the Know Your Customer (KYC) and Onboarding horizontals firm-wide, a team is being created to shape and execute the firm’s Target Operating Model (TOM) for KYC and Client Onboarding, including overseeing and consolidating technology investments in these areas. These initiatives aim to eliminate friction points, streamline processes, reduce duplication, enhance operational efficiency, and significantly improve the client experience, while upholding regulatory compliance. The new team will partner closely with key stakeholders across all Business Lines, Operations, Technology, and Compliance.

What you’ll do

• Project Support & Task Execution: Provide analytical and administrative support to projects and workstreams within the KYC and Onboarding program, executing defined tasks efficiently.
• Process Documentation & Analysis: Assist in documenting current state processes and contribute to the analysis of future state designs for client onboarding and KYC reviews.
• Data Gathering & Reporting: Collect data, assist in preparing reports on project status, KPIs, and metrics, and contribute to presentations for various stakeholders.
• Stakeholder Coordination: Facilitate communication and coordination between various internal teams (Business, Operations, Technology, Compliance) on project-related activities.
• Requirements Documentation: Support the gathering and documentation of business requirements for digital solutions and process improvements.
• Client Experience Data Analysis: Assist in analyzing data related to client journeys to identify pain points and opportunities for improvement.
• Change Management Assistance: Support change management activities, including preparing communications, training materials, and tracking adoption.
• Centralized Capability Research: Conduct research and provide support for the development and implementation of centralized capabilities.
• AI Solution Support: Assist in tasks related to the implementation and testing of AI solutions for document processing and data management.

What we’ll need from you

• Analytical Skills: Strong analytical capabilities with the ability to interpret data and identify trends.
• Organizational Skills: Excellent organizational skills and attention to detail, capable of managing multiple tasks.
• KYC/Onboarding Awareness: Basic understanding of KYC principles and the client onboarding process in financial services.
• Communication: Good written and verbal communication skills, able to articulate information clearly and concisely.
• Collaboration: Proven ability to work effectively as part of a team and collaborate with diverse stakeholders.
• Problem-Solving: Entry-level problem-solving skills, with a proactive approach to identifying and addressing issues.
• Tools Proficiency: Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and willingness to learn project management tools.
• Process Focus: An interest in process analysis and optimization.
• Adaptability: Ability to adapt to changing priorities and work in a dynamic environment.
• Learning Agility: Eagerness to learn about digital solutions, client experience, and AI technologies.

What we can offer you

• While this role is firm wide this opportunity will be a part of Services, Citi’s ‘crown jewel’, and to contribute to the successful planning and execution of a new, exciting, strategic, firm-wide transformation initiative.
• Exposure to multiple teams as the role has a global and scope that covers multiple functions and business lines.
• Opportunity to interact with senior leaders and decision makers across different functions and geographies.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus 
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program  
• Pension Plan 
• Paid Parental Leave 
• Special discounts for employees, family, and friends 
• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.