​​​​​​Position Overview

The Customer Service Specialist is responsible for the end-to-end management of strategic accounts, focusing on product development, order execution, and  service delivery. This role acts as a vital link between the client, sales, and supply chain to ensure seamless project delivery and brand consistency.

Key Responsibilities

1. Account & Product Development

• Manage the product lifecycle from initial client briefing and artwork intake to costing, sampling, and final approval.

• Partner with Design and Technical Sales to develop custom presentations and product solutions based on client briefs.

• Conduct regular client analysis to identify growth opportunities and support commercial initiatives.

• Stay current on industry trends and Avery Dennison innovations to provide expert branding advice.

2. Order & Process Management

• Oversee the end-to-end order management process, ensuring all requests follow approved workflows.

• Provide structured onboarding for new clients to ensure internal and external alignment.

• Maintain in-depth client profiles and branding strategies to ensure consistent global execution.

• Continually optimize electronic communication tools and forms to improve workflow efficiency.

3. Supply Chain & Communication

• Proactively monitor the supply chain, communicating potential issues to clients in real-time and offering viable alternatives.

• Coordinate the "White Glove" service experience by engaging cross-functional groups (Design, Tech, Ops) for complex opportunities.

• Ensure real-time availability for client inquiries and conduct physical site visits when necessary.

Candidate Profile

• Education: Bachelor’s degree preferred.

• Experience: 3+ years in a client-facing or order management role, 

• Language: Full professional fluency in Dutch and English.

• Systems: Proficient in ERP systems (Oracle/Microsoft Dynamics) and Google Suite.

• Competencies: * The Problem Solver: High-level conflict resolution and negotiation skills.

  • The Process Expert: Ability to map and execute complex, multi-stakeholder workflows.

  • The Team Player: Highly collaborative with a focus on cross-functional success.

About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

We're not just a global leader in materials science and branding solutions; we're a team of passionate individuals committed to bringing brands to life and transforming how businesses connect with their customers. Whether through our Embelex platform, empowering creativity with on-product branding, or our Aftermarket solutions, optimizing apparel production and supply chains, we work together to solve complex challenges and create a more sustainable future.

Our vision unites us: Together, we connect the physical and digital to solve some of the world's most complex challenges.

Every voice. Every day! Eight Values. One Team!

We understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.