At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

Required

• 3-6 years of experience in operations or campaign management
• Proficient with Salesforce and email dissemination tools such as Marketo, particularly backend processes
• Demonstrated experience analyzing operational or campaign data and presenting insights to stakeholders
• Strong analytical and problem-solving skills with excellent attention to detail
• Advanced Excel skills (e.g., pivot tables, complex formulas, data validation)
• Excellent communication and mentoring abilities
• Self-motivated with a strong sense of ownership and efficient time management
• A clear customer-centric, best-in-class service orientation

Preferred

• Experience with data visualization and reporting tools is desired
• Experience with Microsoft Power Automate and/or AI concepts is a plus

Education

• Bachelor's degree in Business, Marketing, Finance, Information Systems, or a related field is required

Responsibilities

• Manage and optimize global outreach campaigns while analyzing operational data to drive efficiency, data quality, and stakeholder engagement
• Manage and optimize outreach campaigns using Salesforce and Marketo
• Analyze campaign performance, engagement trends, and operational metrics to identify risks, opportunities, and areas for improvement
• Interpret large datasets related to investor outreach and campaign execution to support data-driven decision-making
• Translate analytical findings into concise insights and recommendations for analysts and managers
• Identify recurring data issues, perform root-cause analysis, and partner with technology teams to improve validation rules and data standards
• Serve as a point of escalation for complex data discrepancies and systemic issues
• Contribute to the design and testing of process enhancements, automation initiatives, and reporting improvements
• Mentor and provide on-the-job guidance to junior team members
• Support cross-functional outreach efforts and assist with Social Media and Investor Management tasks as needed

About the team

Our MIS Research support team is responsible for managing and optimizing global investor outreach activities for Moody's. We contribute to the firm by executing high-quality marketing campaigns, providing data-driven insights to improve engagement, and ensuring the quality and integrity of our stakeholder data within Salesforce and Marketo. By joining our team, you will be part of a dynamic, data-enabled operational function that supports strategic investor relations across the organization.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.