Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

As a Project Delivery Specialist on the project, you will:

• Lead or support configuration and customization of Salesforce platforms, including managed packages like Litify, Box integration, S-Docs, and Conga, to meet business requirements within the legal and public sector domains.
• Lead the design, development, and maintenance of RESTful Salesforce integrations with third-party applications and internal data systems.
• Provide subject matter expertise in both Service Cloud and Sales Cloud, ensuring optimized service operations and sales process workflows.
• Design and implement Legal Case Management and generalized Case Management solutions leveraging Salesforce best practices.
• Serve as a key resource for cross-functional teams and business partners during discovery, solution design, testing, training, rollout, and support.
• Create comprehensive solution documentation, process flows, integration guides, and user guides.

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.

The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Qualifications

Required:

• Bachelor's degree in Computer Science, Information Systems, or related field
• 5+ years of experience in Salesforce administration, configuration, and/or development
• 1+ years of experience with Litify, Box, S-Docs, Conga, and Salesforce Public Sector Solutions
• 1+ years of experience integrating Salesforce with external systems, particularly via REST APIs
• 1+ years of experience working with Service Cloud and Sales Cloud features, customization, and administration
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to travel 30-50%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred:

• 1+ years of experience utilizing Apex, JavaScript, HTML, Vue.js, Visualforce, Lightning Web Components, OmniStudio, and Salesforce APIs
• 1+ years of experience working with Salesforce CRM Tools: Data Loader, Force.com, IDE, Workbench, ANT Migration Tool, Visual Studio Code (VS Code)
• 1+ yearsf of experience working with integration platforms (MuleSoft, Informatica, etc.) and security protocols (OAuth, SAML)
• 1+ years of experience with Agile methodologies and DevOps practices
• Salesforce certified (e.g., Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant)

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

#LI-AS8