The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:

• Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
• Ensure successful completion of data loads and batch processing
• Participate in testing activities, including the creation and execution of basic test scripts
• Execute project plan task
• Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
• Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions
• Exchange ideas and information in a concise and clear manner
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of experience in a Technology Infrastructure role
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Technology Management (specifically Desktop technology infrastructure)
• Microsoft Products/OS, desktop and servers
• knowledge  of SCCM
• Knowledge of business Operation
• Knowledge of the applications of Operation System
• Knowledge of the policies that apply to the desktop infrastructure
• Problem and incident management
• Working in a heavily controls-focused environment
• Management of green zones to distribution
• Knowledge of Scripts for repair and reinstallation of Applications
• Management of Distribution Points infrastructure
• Management of reporting infrastructure through SCCM
• Management of tools for the generation of reports
• Ensuring testing is done before sending an application to production
• Ensure that the Business is aware of the applications to be distributed
• Review Pending equipment and coordinate actions to solve detected problems
• Ensure the implementation adhered to the process so as not to generate MIMs derived from the implementation
• coordination to attention to problems generated to return to the previous status in case of a failed distribution
• Be aware of all the Distributions for Mexico, to prevent Impacts
• Analyze together with Production Support of Branches and Contact Center to see which is the best Date to send each wave
• Desired but not mandatory Bachelor's Degree in Computer Systems Engineer or related careers or experience equivalente
• English writing / reading / spoken by 50% (Desirable)
• 2 years of experience in desktop plataform (Desirable)

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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