Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

As a Project Delivery Specialist and Senior Salesforce QA on the project, you will establish, standardize, and drive end-to-end QA strategy and execution for the large-scale program. This role owns QA governance, test planning, agile/SAFe-aligned testing cadence, quality metrics, and release readiness across multiple teams delivering Salesforce Sales Cloud and Service Cloud capabilities in a complex, security-sensitive environment.

• Establish and lead program-wide QA governance, standards, templates, and quality gates (entry/exit criteria).
• Define and manage the end-to-end test strategy aligned to Salesforce release cycles and milestones.
• Plan and execute SAFe/Agile staggered testing (sprint, regression/hardening, release validation) across parallel workstreams.
• Drive cross-functional coordination with Product, Engineering, DevOps/Release, and Security for defect prevention, triage, and deployment readiness.
• Implement quality metrics and reporting and lead quality/readiness reviews (coverage, trends, leakage, cycle time, stability).
• Lead execution and continuous improvement: Sales/Service Cloud test coverage, integrations/data/access testing, defect management, team mentoring, and test tooling (manual/automation).

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.

The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Qualifications

Required:

• Bachelor's degree
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• 5+ years of experience in Salesforce QA environments (enterprise-scale preferred)
• Demonstrated experience establishing QA processes and scaling them across multiple Agile teams
• Strong knowledge of Agile testing practices, including shift-left quality, sprint-based testing, and regression strategies for frequent releases
• Proven ability to communicate effectively with technical and non-technical stakeholders; comfortable leading governance and driving decisions
• Must be able to obtain and maintain the required clearance for this role
• Ability to travel 20-30%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

• Experience supporting Federal programs and working within security, compliance, and audit-focused delivery environments
• Prior experience as a QA resource on large programs with multiple releases and integrated systems
• Experience with test management and defect tracking tools commonly used in Agile programs (e.g., Jira/Xray/Zephyr or similar)
• Experience implementing or overseeing test automation for Salesforce (framework/tooling specifics as applicable to your environment)

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html