At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• Proven success designing and scaling BPM frameworks in global, matrixed organizations.
• 8+ years in business process management, operational excellence, or enterprise transformation, with leadership experience in complex or regulated environments.
• Strong consulting, advisory, and stakeholder management skills; able to translate strategic goals into actionable initiatives and deliver measurable outcomes.
• Expertise in BPM methodologies, governance, process taxonomies, libraries, and control environments.
• Experience defining and tracking process KPIs/KRIs to drive efficiency, risk reduction, and continuous improvement.
• Skilled in BPM/workflow tools (Visio, Blueworks, ServiceNow, Jira), content management (SharePoint, Confluence), and visualization tools (Power BI).
• Familiarity with control frameworks (COSO, ISO 27001) and BPMN notation; preferred certifications include CCEP, CRCM, PMP, CBPP, Lean Six Sigma, Prosci.
• Background in financial services, data governance, privacy, cybersecurity, or regulatory change management.
• Experience with AI tools to streamline workflows, implement solutions, and promote responsible, ethical AI use.

Education

• Bachelor’s degree in Business Administration, Information Systems, Operations Management, or related field; advanced degree or certifications preferred.

Responsibilities

• Lead the strategic development, enterprise adoption, and continuous evolution of Moody’s BPM Framework.
• Define and govern methodologies, standards, and tools for scalable, efficient, and compliant process execution.
• Partner with senior leadership and governance bodies to embed BPM principles into operational strategy, risk management, and transformation initiatives.
• Design and deploy methodologies for process discovery, documentation, optimization, and performance measurement.
• Facilitate enterprise-wide process mapping and governance using standard notations (BPMN, SIPOC, RACI).
• Oversee BPM capability-building, including training, coaching, and enablement for process owners.
• Establish and monitor process performance metrics to assess framework effectiveness and drive improvement.
• Collaborate with Technology, Operations, Risk, and Compliance to identify automation opportunities, integrate workflows, and enhance audit readiness.
• Stay ahead of industry trends, regulatory changes, and emerging technologies to maintain competitive advantage.

About the Team

The Chief Administrative Office – Operations & Controls (O&C) sets enterprise standards for governance, risk, and operational excellence, partnering across Moody’s to govern policies and the BPM Framework, simplify work, strengthen controls, and enable scalable execution.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.