The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Licenciatura o experiencia equivalente.

• Experiencia necesaria en Política de MCA.
• Gestión y seguimiento de issues
• Documentación de los controles, políticas, regulaciones y cumplimientos
• Conocimiento de temas de riesgo y control, governance
• Preparación de presentaciones de seguimiento
• Conocimiento en documentación de Procedimientos e Instructivos de trabajo y SLMD.
• Conocimiento EUC

Habilidades sobresalientes:

• Atención al detalle
• Conocimiento en Diseño de Procesos o Controles
• Organización y seguimiento.
• Comunicación
• Proactivo.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PARA LA POSICIÓN REQUIERIMOS:

• Título universitario o experiencia equivalente
• Experiencias en ambiente y temas de Control INDISPENSABLE
• Experiencia 2 a 3 años en Facultamiento, EUC´s, Líneas PRCT, SLMD.
• Experiencia en documentación en Instructivos de trabajo
• Habilidad en crear y generar presentaciones ejecutivas
• Empatía
• Facilidad de palabra INDISPENSABLE, comunicación oral y escrita, debate constructivo
• Pensamiento analítico
• evaluación de controles
• Manejo de conflictos.

EL OBJETIVO DE LA POSICIÓN ES:

• Participar y dar seguimiento a Altas / modificaciones/ bajas de líneas de control PRCT.
• Documentar Instrucciones de trabajo de la dirección de Customer Information (CI).
• Seguimiento a Renovación de SLMD de la dirección de CI
• Participar en el seguimiento a Issues/CAPS/Milestone para lograr el cierre de hallazgos
• Evaluación de herramientas (EUC´s)

LA MODALIDAD Y HORARIO DE LA POSICIÓN ES:

• Corporativo MORAS
• Residente
• lunes a viernes
• 09:00 a 18:00 h

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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