Team Lead (Citrix & VMware VDI) 

contract type: full-time | working model: hybrid | location: Sofia, Bulgaria 

Do you enjoy combining leadership with hands-on engineering? 
Do you thrive in complex enterprise environments with high expectations for quality and stability? 
Are you ready to lead a senior team supporting a global automotive customer? 

We’re looking for a Team Leader who will guide a highly experienced VDI engineering team responsible for delivering VMware-based managed services for a major automotive enterprise. You’ll balance people leadership, operational ownership, and hands-on technical expertise to ensure a secure, scalable, and reliable digital workplace. 

What you’ll do 

• Lead and support a senior 15-person VDI team delivering services to a global automotive customer. 
• Own operational performance, KPIs, SLAs, and service delivery quality. 
• Stay hands-on in key technologies (VMware Horizon, vSphere, vSAN, automation, escalations). 
• Ensure operational excellence: planning, resource coordination, workload distribution, and continuous improvement. 
• Support high-severity escalations and guide the team through complex VDI challenges. 
• Contribute to architecture discussions, modernization initiatives, and long-term platform enhancements. 
• Act as a trusted partner for the customer - participating in regular reviews, roadmap calls, and technical discussions. 
• Lead people growth: mentoring, performance reviews, onboarding, and capability development.