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Job Description

If you think you could support the Visa family by joining Cybersource Limited as a Implementation Analyst, we want to hear from you.

The Implementation Analyst provides project and technical support to customers adopting new or new-to-them Cybersource products. After a thorough training program on Cybersource products and services, you'll be a part of a global team working with small and large customers to define, shape, and implement their technical project. The role will rely on your creativity and developer acumen to troubleshoot and solve our customers business challenges, developing robust solutions using the breadth and depth of the Cybersource product portfolio.

Our team understands merchant, acquirer, and scheme payments inside and out! And while we do want you to stay a part of our team, we also want to help you succeed in your career with Visa. Our IS team takes their honed knowledge of how our clients actually use our products into a wide range of amazing roles within Visa.

Key responsibilities 

• Get hands-on with our products! There is no better way to learn how it works
• Use your Cybersource product knowledge to scope, refine, and shape the clients project deliverables. The Implementation Specialist can enable and inspire our clients
• Collaborate across the business to identify and develop additional opportunities, as they arise. That may be within the clients environment but it could be in ours
• Continue to develop your knowledge – the payments space is ever changing and the skills we need are evolving
• Create trusted advisor relationships with our clients – set realistic expectations and keep their priorities close to hand
• Be a coach and mentor for your teammates, as no one person can know it all

Experience

• Demonstrable experience in software development experience with an aptitude for solution development or solutions engineering, presales, technical consulting, system integration project management for enterprise accounts
• People-oriented with excellent verbal and written communication skills
• A motivation to solve technical and business problems for clients
• Excellent prioritisation skills and ability to manage workload to meet customer expectations
• Payments or Risk experience

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Demonstrated technical implementation support in CNP, CP environments or Project Management experience in applicable areas
• Must have strong relationship management skills and experience and an ability to plan strategically
• Must be able to skillfully prioritise and manage concurrent projects and issues
• Excellent written and verbal communication skills
• Experience in working with cross-functional/cross-departmental and virtual teams, managing business and technical relationships
• Self-starter with strong organization and resolution management skills
• Must work well as a part of a team
• Must demonstrate strong complex problem solving capabilities
• Has competency in a technical skillset, such as networking principles or coding
• Payment industry experience
• PRINCE2, PMP or similar project management certification,
• Customer support experience
• Card-not-present, Card Present and risk mitigation methodology experience is strongly preferred
• International banking knowledge, gained from merchant work experience
• Expert coding or technical architecture experience

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.