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Job Description

Visa’s People Shared Services team supports more than 20,000 employees globally across multiple locations and geographies and play a critical role in ensuring a best-in-class employee experience. The Associate Analyst role will be primarily responsible for processing employee data changes, program support and execution of task, Verification of Employment request, employee file record management and assisting with other queries related to employee data accuracy.

Our team partners closely with our Centers of Excellence teams, fostering a culture of continuous improvement while guaranteeing an efficient and consistent approach to the execution of our People Shared Service operational goals. 

This role reports to the Manager, People Shared Services.

Key areas of responsibility:

• Will assist in supporting global programs/processes such as Timely Termination Processing, HR Privileged Access Assignments, Team Reporting and Audit controls
• Work to analyze and resolve queries for both simple to medium complexity data processing request as it relates to employee transfers, terminations, personal demographic updates, VOE’s and other inquiries from People Managers, Business Partners, employees, internal COE’s and vendors
• Make appropriate adjustments per the request and communicating progress and outcomes to requestors in a timely and efficient manner, utilizing strong customer service skills
• Employs internal tools such as the case management system (ServiceNow), HRIS (Workday) and vendor tools (Smart Recruiters, ADP, Guardian etc.) effectively to research and assess next steps and accurate resolutions
• Supports cyclical HR events that impact employees (i.e., Annual Review/Promotions)
• Updates and improves the knowledge repository to enable team to take ownership of a higher percentage of inbound inquiries. Actively identifies opportunities for educating team.
• Assist in making recommendation related to training documentation and gaps
• Establish and maintain collaborative and respectful partnerships with our COE’s in HR, Payroll, Benefits, Compensation, and others to further our continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide a high-quality employee experience
• Be flexible and able to handle unexpected transactions and service requests
• Maintain discretion and adhere to strict confidentiality standards

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

Basic Qualifications:
• Must have a High School diploma or equivalent. 4+ years of relevant work experience.
• Experience using enterprise-scale HRIS tools (like Workday, PeopleSoft, ADP etc.)
• Experience using a HR Case Management system (like ServiceNow)

Preferred Qualifications:
• 4+ years of relevant work experience.
• General knowledge of HR functional policies and practices within a Global Shared Services model
• Familiar with the utilization and management of enterprise level systems such as Workday and ServiceNow, other comparable software tools acceptable
• Able to work in a fast paced/high volume environment with a focus on QA and meeting established KPIs/SLAs
• Collaborative style and a good team player with a strong customer centered mind-set that focusses on employee experience and continuous improvement for all processes
• Strong communicator who can deliver easily understandable resolutions to employees and internal teams in common/natural language
• Proficient in Microsoft Office products (PP Presentations, Excel Pivots, VLOOKUP’s, Power BI etc)
• Able to work Monday – Friday and be available for meetings with teams in the US, APAC, CEMEA & Europe when required

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.