Gitlab's Diversity and Inclusion Specialist, Stephanie Garza, used to work at PowerToFly and here's what she wants PowerToFly members to know.
Stephanie: The GitLab hiring process is incredibly transparent. It's outlined in our handbook. I advise prospective candidates to familiarize themselves with our six core values: collaboration, results, efficiency, diversity, iteration, and transparency.
While interviewing, you should be able to tie each value into a work related experience. Be prepared to answer STAR questions because the team wants to gain a sense of your experiences and perspectives. Technical assessments are administered for various roles. The ultimate goal of the team is to get a real sample of your work and knowledge that's specific to the role you're applying for.
You can read Stephanie's entire interview here.
Job Type
Job Details
Responsibilities
- Engage with our customers — anything from a small advertising firm or a university, to Fortune 100 clients
- Triage customer issues, debug, and find workarounds if possible
- Communicate via email and video conferencing with potential and current clients
- Prepare and provide customer training, and make the training materials widely available
- Improve GitLab through customer interaction
- Submit and comment on bug reports and feature requests based on customer interactions
- Create or update documentation based on customer interactions
- Engage with the development team to escalate bugs, solve problems, or obtain missing information
- Participate in the on-call rotation to provide 24/7 emergency customer response
- Ensure the knowledge we gain from running GitLab.com is shared with customers and users
- Maintain good ticket performance and satisfaction
- Meet or exceed SLA times consistently
- Reliably respond to on-call emergencies
- More information can be found on the support page in the handbook.
Requirements
- Affinity for (and experience with) providing customer support
- Technical Skills
- Able to triage and resolve GitLab issues
- Able to perform complex Linux system administration tasks
- Experience with Ruby on Rails applications and Git
- Communication Skills
- Communicate clearly with customers on technical topics
- Take ownership and work to manage the entire issue lifecycle, from customer, to development team, to resolution
- Makes customers happy
- Spoken and written English and Japanese, Korean or Mandarin skills (must-have)
- You share our values, and work in accordance with those values
- Successful completion of a background check
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