Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 

The Fulfillment Pharmacy Supervisor of Pharmacy Operations is responsible for the prescription filling and packing process for the fulfillment pharmacy site. This role will lead a small- to mid-size teams of Pharmacy Clerks and/or Technicians, while acting as an inventory subject matter expert and primary resources to the entire team, to ensure our members receive high-quality outcomes.

This role will be responsible for driving a culture of prescription accuracy, managing productivity, and creating a safe/secure environment.

Primary Responsibilities:

• Lead a team of 20 to 25 pharmacy clerks or pharmacy technicians on all prescription filling and/or packing requirements

• Manage and maintain fulfillment processes by following state and federal regulations and company policies and procedures

• Plan, Monitor, and Coach Team's daily operational tasks, including production rates, ensuring team is following proper procures, reducing errors, etcMaintaining solid site level culture with support and direction of Site Leader

• Maintain relationships with key stakeholders in fulfillment pharmacy processes, including Vendors, Peer Supervisor Team, and Leadership Team

• Coach team based on data analysis to improve behaviors and actions related to prescription accuracy

• Deliver regular reporting around prescription accuracy and trends to site leadership with action minded plans to improve

• Lead and model a safety culture through huddle topics, promoting safety tips and driving safety awareness in conjunction with our safety partners

• Review and Update standards around picking and/or packing processes and work instructions

• Support and promote an engagement culture and be an inclusion and diversity champion

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current and unrestricted Pharmacy Technician license in the state of Arizona or willing to obtain within 3 months of employment

• 2+ years of operations experience (fulfillment, pharmacy, inventory control, etc.)

• 1+ years of experience driving continuous improvements and implementing changes in an organization

• 1+ years of experience driving results through effective Performance Management practices and tools

• Intermediate level of proficiency with computer and organizational skills with the ability to focus on workload and achievement of both production and quality objectives

• Ability to lift to 50 pounds

• Ability to stand for up to 8 hours with intermittent breaks

Preferred Qualifications:

• 2+ years of supervisory experience

• Experience working in a mail order or fulfillment environment

• Experience leading people (direct or indirect) in a highly regulated industry

• Experience with handling confidential material, and experience with law enforcement partnership

• Proven ability to analyze data and identify trends

Soft Skills:

• Good verbal and written communication skills

• Teamwork and cooperation skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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