GlossGenius is seeking a Customer Support Expert to support customers throughout their entire journey, resolve issues, and advocate for the GlossGenius brand. You will provide support via calls, email, and text, building strong, long-lasting relationships with customers.

Responsibilities will include:

• Deliver best-in-class, personalized support to meet high standards for customer satisfaction
• Work with customers to understand their goals and address challenges through effective ticket responses
• Master the GlossGenius product by answering support tickets primarily via phone and text
• Collaborate with a dynamic team to achieve company goals such as customer acquisition and retention
• Identify and suggest improvements to resources such as macros and help center articles

You’re a great fit if you:

• Have 1+ year of experience in a customer-facing role, preferably in SaaS
• Have a proven record of driving customer satisfaction and meeting or exceeding performance standards
• Possess excellent written and verbal communication skills and can adapt to various communication styles
• Are a strong team player and self-starter who thrives in a fast-paced, high-growth start-up environment

The hours for this role are Monday-Friday from 10-6:30 PM, Tuesday-Friday from 12-8:30 PM EST, and Saturday from 11-7:30 PM EST.