HR Intern (Leaves Administration)

As a member of the myHR tier two support team, you will play a key role in administering, evaluating, and troubleshooting leave of absence programs within a Shared Service Model. You will deliver compassionate and exceptional service to employees navigating leave processes, ensuring their needs are met with empathy and professionalism. Additionally, you will facilitate effective and transparent communication with managers, HR Partners, and other stakeholders, maintaining compliance and ensuring the highest standard of support throughout the leave experience. 

What you will do: 

• Support the administration of leave of absence programs for various countries across EMEA
• Consult with employees and managers to explain leave provisions, determine eligibility, interpret policies and address general inquiries
• Troubleshoot and resolve routine leave issues efficiently and empathetically
• Maintain accurate and thorough case management documentation in a service center environment
• Provide comprehensive support to employees before, during and after leave, ensuring a smooth transition and effective reintegration
• Guide employees through sensitive situations with empathy, professionalism, and a commitment to exceptional service
• Deliver exceptional customer service, maintaining proactive and consistent communication as agreed upon with employees
• Constantly collaborate with team members to improve and develop best practices for employee leave management and service delivery
• Communicate leave plans and changes promptly and clearly to all relevant parties
• Maintain accurate leave records and documentation, ensuring data integrity and compliance
• Maintain Workday knowledge portal, keeping leave communication resources up to date and accessible
• Compile and submit accurate reports as needed, tracking key metrics and leave program effectiveness
• Exemplify team attitude and willingness to support others in need of assistance
• Oversee pay-impact leaves, support claim submissions, participation in claim review meetings and producing necessary reports
• Provide, review and process leave-related paperwork for employees promptly

What you need:

• Currently pursuing a bachelor’s or master’s degree in Human Resources or a related field
• It is required to be enrolled in a university for the entire duration of the internship
• Eligible to pursue an internship in the Netherlands
• Fluency in German and English, both written and spoken are required
• Proficiency in French or Dutch are considered as a plus

Your background:

• Previous experience in leave administration, HR Operations, Business-facing HR or HR COE preferred
• Proficiency in Microsoft Office and relevant software and tools related to workforce management and HRIS
• Strong attention to detail paired with the ability to work well independently and under pressure
• Experience in creating reports, assessing, manipulating and presenting data in various formats
• Ability to prioritize multiple simultaneous deliverables and work in a fast-paced demanding environment
• Strong communication skills, both written and verbal, with the ability to clearly and effectively convey information to diverse audiences

Additional Information:

Nature of the contract: Internship

Duration of the contract: 6-12 months

Location: Amsterdam

Work flexibility: Hybrid

Internship allowance: 1.000,00 EUR monthly

Pay rate will not be below any applicable local minimum wage rates.