Job Details
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Watch this video to learn more about EnerSys
Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.
Job Purpose
Join our company as a Service Technician and become part of a multinational team, delivering high-quality technical support while working with diverse colleagues across global operations.
Essential Duties and Responsibilities
- Performing post-sales technical service activities on: industrial batteries (lead-acid, GEL, Lithium, etc.), high-frequency battery chargers, monitoring systems, and EnerSys IoT devices.
- Carrying out technical inspections, preventive and corrective maintenance, repairs, and commissioning activities, ensuring the operational efficiency, safety, and reliability of installed systems.
- Analyzing battery usage conditions at customer sites, identifying opportunities for technical improvement and performance optimization.
- Actively promoting and proposing EnerSys value-added solutions, including: service contracts for scheduled maintenance, digital and IoT monitoring solutions (e.g. Wi-IQ), technological upgrades, and rental solutions.
- Supporting customers in understanding the operational, economic, and fiscal benefits of EnerSys solutions.
- Collaborating with the Sales teams to manage field activities and develop new business opportunities.
- Collecting field feedback and reporting issues and improvement opportunities, contributing to the continuous improvement of products and services.
- Ensuring accurate completion of technical documentation, service reports, and full compliance with EnerSys procedures and guidelines.
- Representing EnerSys at customer sites as a brand ambassador, ensuring professionalism, reliability, and a results-oriented approach
Qualifications
- Technical diploma in electrical, electronics, or mechanical engineering.
- Previous experience, even of a few years, in technical service on industrial systems, preferably in the battery sector, forklifts, industrial equipment, or related fields.
- Good knowledge of electrical/electronic systems, industrial batteries and chargers, and technical diagnostic tools.
- Strong customer-facing attitude with the ability to propose technical and commercial solutions.
- Ability to work independently with a structured, results-oriented approach.
- Willingness to travel within the assigned territory.
- Valid driving license (Category B).
Soft skills
- Strong customer and service orientation.
- Consultative and commercial mindset.
- Clear and professional communication skills.
- Proactive attitude and problem-solving skills.
- Teamwork orientation and ability to collaborate across functions.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.
EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing... Read more