Job Details
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Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!
About the role
As an IT Support Coordinator at Thomson Reuters, you will complete different functions:
Reportorial Requirements to FTZ
Monthly inventory reporting to FTZ
Headcount vs. Laptop assignment summary
All IT Assets Inventory (Full Details)
Provide any requested / needed information to Compliance Team for periodic reporting of asset inventory
Prepare audit requirements and facilitate audit activities scheduled/required by PEZA
Provide the necessary documentation to Compliance Team for the Farm-In and Farm-out of assets
Track items, provide details, and prepare documentation for defective or obsolete assets that are for disposal
Asset Inventory Management
Track and document deployment and return of all assets – laptops, peripherals, mobile phones, headsets, etc.
Conduct periodical physical count of all IT assets (deployed, in stock, for disposal, etc.)
Generate and place tags for each asset
Ensure that asset inventory list us up to date and accurate
Handle Asset Requests (New or Replacement)
Assign IT assets to TR employees / contractors based on local IT ticket requests
Coordinate with local IT to test if assets are in good working condition prior to deployment
Pack and organize work tools for deployment
Prepare documentation for release / return of assets
Ensure all documents are signed and kept accordingly
Work with Facilities team for the pick-up or delivery of requested work tools
Receive Returned Assets
Validate the asset tag numbers and serial numbers of returned assets based on the Asset Management tracker
Check and note physical condition of returned assets
Coordinate with local IT to check the working condition of returned assets
Identify whether assets can be kept in inventory for redeployment or for disposal
Onsite back-up support
Assists new hires with laptop set-up concerns during New Hire Orientation in periods with guidance from remote IT support team
Reimaging of laptops with guidance from remote IT support team
Provides hands and feet support for site issues with guidance from remote IT support team
About You
You’re a fit for the role if your background includes:
Advanced English proficiency. Candidates will be tested before setting up an interview
Over 5 years of experience in IT support or help desk roles, preferably in a multinational company.
Higher education in Computer Science, Information Technology, or a related field.
Experience with ITIL-based service management frameworks and/or Six Sigma certification is a plus.
Experience with project management methodologies such as Agile is a plus.
Strong knowledge of Windows operating systems.
Familiarity with fundamental technology and network concepts (TCP/IP, DNS, DHCP) and IT security best practices.
Strong verbal and written communication and problem-solving skills are necessary.
Significant experience performing root cause analysis
Customer-oriented mindset with a focus on service excellence.
Independent worker with excellent time management and follow-through.
Ability to be highly productive independently and in close collaboration within a team, capable of multi-tasking and thriving in a fast-paced, customer-driven, sometimes unpredictable—but engaging—environment.
Flexible for hybrid work schedules, accommodating both in-office and remote work.
To apply, please upload your updated resume in English.
Location: SJO, CR
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
Who we are Thomson Reuters informs the way forward by delivering trusted content and technology that people and organizations need to make the... Read more