The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

About the Team: Data - Production Management

The Data - Production Management team is at the forefront of Citi's journey to a data-driven culture. We are dedicated to delivering innovative technology solutions and simplifying access to quality data and business intelligence. Our team provides business-critical application management and support to our global clients, upholding industry-leading technical and operational excellence through continuous application of engineering principles, innovation, learning, risk management, and automation across our systems and user environments.

We leverage cutting-edge data fabric initiatives to streamline data sources across SMBF - Securities, Markets, Banking and Functions, enabling accurate, reliable, relevant, consistent, complete, scalable, timely, and secure analytics and reporting for clients, regulators, surveillance, supervisory, risk, and finance needs. As a critical partner to the SMBF - Securities, Markets, Banking and Functions, we ensure seamless platform and service operation, delivering world-class client service and experience. We are a forward-thinking team looking for ambitious, capable professionals who thrive on collaboration and are passionate about continuous improvement, offering rewarding work in a supportive environment with clear opportunities for progression.

Team/Function Overview:

The Wholesale Loans Credit Risk department, within the Data Production Management team, is a critical component of the SMBF - Securities, Markets, Banking and Functions. This team leads regional Production Management operations for Credit Risk, focused on digitizing SMBF's products and services, eliminating manual processes, and delivering world-class client experience through scalable solutions. We are responsible for running and maintaining the production environment for all applications, enabling Credit Risk Business users to confidently service their clients. The team ensures 24/7 support for franchise-critical applications through close collaboration with global colleagues across APAC, EMEA, and NAM, as well as with Level 1 Support, Application Technology Development, Infrastructure teams, and Business Product owners. We adhere to Best-in-Class Application Support procedures, technical solutions, and robust Risk & Controls frameworks to manage Production Operations, with a continuous focus on driving stability and service improvements.

Responsibilities:

• The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10 years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

Key Responsibilities:

• Provide technical and business support to Citi users, ensuring quick resolution of application issues and driving improvements in stability, efficiency, and effectiveness.
• Lead regional Production Management operations, partnering effectively with other regional teams to provide stable production support coverage for the Business.
• Manage, maintain, and support applications and their operating environments, with a focus on stability, quality, and functionality in line with service level expectations.
• Perform controlled resolution of incidents and problems, including prioritization, escalation, and thorough root cause analysis with follow-through to resolution.
• Champion stability initiatives to ensure high application availability for Business-As-Usual, including implementing better monitoring, failover, and resiliency strategies.
• Ensure diligent adherence to Incident & Problem management procedures within Production Management Operations.
• Effectively handle incidents, problems, and changes at a global enterprise level, remaining calm and analytical during major incidents on critical systems.
• Exhibit sound and comprehensive communication and diplomacy skills to confidently exchange complex information with operations and technology partners globally.
• Provide a holistic view of the production environment to both technology and business management, acting as a trusted partner for senior business heads.
• Assess the risk and impact of production issues, escalating to business and technology management in a timely and appropriate manner.

Required Technical Skills and Experience:

• Experience: 10+ years of hands-on experience with Production Support Operations is essential.
• Operating Systems: Good Unix/Linux and Shell scripting skills.
• Databases: Experience working with Oracle, SQL Server, and MongoDB databases.
• Monitoring & Logging: Good experience with monitoring tools such as ITRS Geneos, AppDynamics, Datadog. Good experience with Log Aggregation tools such as ELK, Splunk.
• Cloud & APIs: Expertise supporting ECS cloud hosted applications and Rest API Knowledge.
• Middleware: Experience with Middleware solutions such as Tibco EMS, MQ, Kafka.
• Programming Languages: Experience with Java or other programming languages and a willingness to learn new technologies.
• Communication: Good written and verbal communication skills.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Feb 03, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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