10000 Help desk Jobs

Job Description

This notice is being provided as a result of the filing of an application for permanent alien labor certification for the below job opportunity.  Any person may provide documentary evidence bearing on the application to the Certifying Officer of the Department of Labor, at the following address:

U.S. Department of Labor
Employment and Training Administration
Office of Foreign Labor Certification
200 Constitution Avenue NW, Room N– 5311
Washington, DC 20210

Visa Technology & Operations LLC, a Visa Inc. company, needs a Sr. Site Reliability Engineer (multiple openings) in Austin, TX to:

• Responsible for supporting critical Visa Data Interface and analytical applications and ensuring the stability of the applications.
• Perform proactive maintenance activities, engage in automation activities, and perform root cause analysis and remediation.
• Write and maintain scripts to monitor system functionality and performance.
• Apply code and operation break fixes and other proactive maintenance activities.
• Evaluate issues reported by Visa clients and members to provide ongoing solutions.
• Responsible for performance tuning of applications.
• Execute decisive action to preserve and maintain service availability, performance, integrity, capacity, and security.
• Participate in root causes analysis for service failure and provide resolution. Work with ticketing application to manage tickets and maintain SLA and OLA.
• Position reports to the Austin, TX office and may allow for partial telecommuting.

Qualifications

Basic Qualifications:

• Master’s degree in Computer Science, Computer Information Systems, Engineering, or related technical field and 2 years of experience in the job offered or in a Sr. Site Reliability Engineer-related occupation.
• Incident, change, and problem management, as well as escalation procedures.
• UNIX/Linux.
• ITIL, ServiceNow, and ticketing workflows.
• Java and Linux application support and DB concepts.
• SQL.
• Production support and working in a globally distributed team.
• Containers and Microservice architecture.
• SDLC.
• Experience with builds, deployment, troubleshooting and production support.

Additional Information

Worksite: Austin, TX

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Travel Requirements:  This position does not require travel.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $134,285.00 USD to $164,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

If interested in the position, please reference job number REF78007A when applying through the inhouse media requisition posting, via SmartRecruiters.