Role Description

As an Applied AI Engineer specializing in the Public Sector, you are pushing the envelope in solving critical operational challenges for State and Local Government agencies. You will be working with our most strategic public sector clients, understanding their unique objectives—from enhancing citizen services and modernizing legacy systems to optimizing grant management and regulatory compliance—and building Celonis solutions using the world’s leading Process Intelligence (PI) platform in combination with top AI and ML technology partners, such as Microsoft, OpenAI, and Databricks.

With Celonis’ Process Intelligence (PI) platform, we feed operational context to AI so it understands the complex realities of government operations (breaking down agency silos) and enables agencies to industrialize AI. This unlocks real ROI on AI deployments, maximizing taxpayer value at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to government CIOs and Agency Directors, and ensure successful implementation, adoption, and value realization to increase the footprint of Celonis across state and local governments.

Key Responsibilities:

• AI Discovery & Solutioning: Understand public sector AI strategies and specific agency challenges (e.g., benefits administration backlogs, procurement bottlenecks, public safety resource allocation, or permitting delays). As a Celonis product and government domain expert, find the best problem-solution fit and translate agency requirements into innovative solutions that deliver measurable public impact.

• Pre- and Post-Sales Execution: Actively drive the full customer lifecycle within the public sector. Lead technical discovery and capability demonstrations during the complex government pre-sales and procurement (RFP) cycles, and remain deeply involved post-sale to guide implementation, ensuring agreed value and adoption thresholds are successfully met.

• Hackathons & Prototyping: Think out of the box, have a „can-do“ attitude, and don’t shy away from complex legacy processes. Leverage cutting-edge AI technologies to rapidly build creative prototypes in agency hackathons, solving critical pain points to improve constituent experiences.

• Agentic Process Transformation: Support our government customers in achieving real value out of AI deployments at scale, enabling a fundamental shift from traditional, rigid, paper-heavy workflows to the use of autonomous AI agents empowered by our Celonis Process Intelligence Platform (e.g., intelligent case triaging or automated compliance checks).

• Proof Projects: End-to-end execution of critical Proof-of-Value projects. This includes architecting and delivering secure, scalable LLM/agent systems with RAG, tools, and guardrails, while seamlessly integrating with government enterprise data, identity protocols, and stringent compliance/security frameworks (e.g., StateRAMP, HIPAA, CJIS).

• Domain & Industry Leadership: Serve as the internal and external technical subject matter expert for the State & Local Government vertical, scaling knowledge across the organization regarding agency processes and public sector nuances.

Requirements:

• 5+ years of experience leading technical pre-sales and post-sales engagements specifically within the Public Sector (State & Local Government). This includes navigating government procurement cycles, building compelling ROI business cases for public funds, and guiding technical implementations through to constituent value realization.

• Deep understanding of business processes native to state and local governments (such as Health & Human Services, Procurement, Finance, DMV operations, or Public Safety) with the ability to translate high-level policy or agency needs into specific, impactful AI use cases.

• Expertise in generative AI techniques like RAG, few-shot learning, prompt engineering, multi-agent orchestration, multimodal understanding, or fine-tuning used to build high-impact use cases (e.g., intelligent constituent-facing chatbots, automated processing of policy documents, or grant application analysis).

• Solid knowledge of Python and common ML libraries (such as LangChain, pandas, pydantic, sklearn, PyTorch) as well as data engineering tools and technologies.

• Strong presentation skills to both internal and external stakeholders (including elected officials, agency directors, and IT leadership), whether leading technical whiteboarding sessions or formal readouts and demos.

• Bachelor’s Degree required; Master's Degree in computer science, engineering, mathematics, or related fields, or equivalent work experience preferred.

Nice to have (big plus):

• Hands-on experience building agentic systems using LLM orchestration, RAG, function calling, and prompt engineering, while ensuring safety through rigorous evaluations and guardrails suited for highly scrutinized public sector environments.

• Experience in deploying and monitoring models at scale within government-compliant cloud environments (e.g., AWS GovCloud, Azure Government).

• Working knowledge of tools in the LLM ecosystem such as LangChain, LlamaIndex, or other OSS packages.

Visa sponsorship is not offered for this role.
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