This position’s daily responsibilities include receiving, processing, and responding to customer billing questions and requests. Resolving such requests will require the ability to learn and navigate through multiple systems and the ability to learn and follow published policies.

• Assist with accounting, pricing updates, cash application, handling billing disputes, and preparing reports and analyses
• Process requests from customers both internal and external: answer billing questions, provide invoice copies, and update account information
• Reconcile pricing in the billing system to Customer quotes
• Month end reconciliation and flux analysis
• Collaborate with Sales and Sales ops to generate credits and backfills ensuring that policies and approvals are held to highest standards
• Assist with other aspects of the revenue process: prepare and send invoices, reconcile payments, address billing disputes, and resolve customer balances
• Collaborate with internal and external parties
• Perform special projects and ad hoc analyses as needed

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.  ​

Basic Qualifications:

• Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications:

• Associate: 2 or more years of work experience
• Bachelor’s degree in business, finance, or accounting is preferred
• Good working knowledge of English and Spanish
• Strong analytical and problem-solving skills
• Strong interpersonal skills
• Detail oriented
• Able to work independently in a cross-functional environment
• Comfortable working with a heavy volume of data
• Able to perform under pressure with tight deadlines. Accustomed to a fast-paced and often ambiguous environment
• Able to contribute new ideas and solutions for current processes and to address business challenges
• Strong organizational and project-management skills: plan, organize, and adapt within a multi-tasking environment
• Able to simultaneously manage multiple issues and projects
• Self-motivated
• Willing to utilize and learn new technology to solve problems
• Strong skills in Microsoft Excel
• Experience working in an e-commerce environment with an understanding of payment industry is a plus

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.