This role focuses on structured, high-volume engagement supported by data insights, targeted outreach, and repeatable adoption motions. You will guide customers through early adoption, monitor engagement, and intervene when usage is low. You will provide actionable guidance, share best practices based on intended workflows, and ensure customers achieve meaningful value from their Autodesk investment. 

You will report to the Territory Adoption Manager and collaborate closely with partners and internal teams to support retention, expansion and customer outcomes. 

Responsibilities 

Customer Engagement & Adoption Guidance 

• Assess customer health and renewal risk using digital tools, reports and usage insights

• Support customers during onboarding, product changes, and new feature adoption with accurate and up-to-date product knowledge

• Provide customers with guidance that aligns with their workflows and intended use cases to help them achieve measurable outcomes

• Develop clear and simple Onboarding plans that outline objectives, recommended actions and value expectations

Driving Value, Growth and Expansion Readiness 

• Support customers in getting the most value from their Autodesk solutions and recognize when their needs may require additional capabilities, partnering with internal teams where appropriate

• Recognize friction points or gaps in usage and recommend appropriate next steps

• Share customer trends and insights that help strengthen and scale adoption programs across the region

Internal Collaboration & Documentation 

• Document customer engagement, actions, and opportunities thoroughly in Salesforce

• Work with internal teams and channel partners to deliver cohesive guidance and ensure aligned execution on customer objectives

• Support escalations by providing contextual insights and coordinating effective follow-up actions

• Contribute to the continuous refinement of scalable engagement motions and adoption playbooks

Minimum Qualifications 

• Native-level Italian proficiency with fluent English; Spanish is a plus

• Bachelor’s degree or equivalent experience

• AEC software knowledge and/or relevant AEC industry experience

• Two to four years in Adoption, Renewals, Inside Sales, Technical Support or similar customer-facing roles

• Passion for technology with strong technical aptitude and willingness to learn new tools quickly

• Experience managing a high-volume account portfolio within structured processes

• Ability to handle escalated customer situations and communicate effectively across different organizational levels

• Strong organizational, follow-up, and time-management skills

Preferred Qualifications 

• Degree in Engineering, Architecture, Construction Management, or related fields

• Experience supporting SaaS adoption or digital onboarding programs

• Familiarity with Autodesk Construction Cloud or similar technologies

Ideal Candidate 

The ideal candidate is curious, proactive, and motivated by helping customers succeed with technology. You enjoy learning new capabilities as products evolve and can translate that knowledge into clear, actionable guidance. You are comfortable engaging with many customers across a variety of scenarios and can build relationships rooted in trust. Experience in the construction industry strengthens your ability to understand customer workflows and support meaningful adoption. 

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