The Facilities Management Regional Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Excellent communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

Ownership and Value Add: Portfolio Management (40%)

• Partner with outsourced facilities personnel to ensure retail facilities are Safe, Productive, Appealing, and Cost-Effective (‘SPACE’). Perform quarterly audit inspections (field + desktop) and monitor KPIs.
• Perform site reviews with outsourced facilities project management facilities managers to ensure infrastructure project scopes are identified appropriately. Monitor and follow up with outsourced facilities project management to ensure infrastructure projects are thoughtfully delivered in a timely and cost-effective manner. 
• Serve as main-point-of-contact to landlords and property managers as it relates to all escalations and leasehold obligations.
• Support monthly financial review of recurring maintenance & repair charges, lease obligation and non-recurring leasehold charges such as CAM reconciliations, property taxes, sundry charges, etc.
• Point person to support NAM Retail sustainability initiatives, perform carbon emissions calculations for portfolio, impact of prospective strategic sites and application to net zero goals.
• Support asset manager complete annual, regional and global reporting deliverables for the East portfolio including, FIN47 restoration estimate, lease impairment, legal vehicle and Archibus space planning reviews.

Reporting and Financial Analyses (50%)

• Create ad-hoc portfolio presentations, financial document preparation, IEP program support, program reporting and analyses to support East portfolio deliverables, requires partnership with other RES teams.
• Support strategic planning of programs and tracking of projects, provide analyses to develop operating and capital budgets for East portfolio.
• Conduct regular reviews of budgeted and actual expenses, collaborate with Asset Managers and BFA to identify Risks and Opportunities.
• Develop a thorough understanding of various cost pools and categorize expenses accordingly.

Risk Management (10%)

• Ensure compliance with Citigroup’s RES (Real Estate Services) Operating policies and procedures, Health, and Environmental standards (e.g. Asbestos Notifications), and with all related local regulations. 
• Actively manage and mitigate operational, financial, and reputation risk to Citi.

Client-Obsession

• Serve as business liaison for real estate activities within the assigned regions. This involves frequent interaction with non-RES stakeholders: retail branch leadership, distribution strategies, internal security, legal, technology, etc.
• Perform regular site visits to ensure facilities are being properly maintained and client needs are being met. Some travel will be required.
• Exhibit a “think-like-the-client” mentality to proactively and effectively manage needs and exceed expectations.

Leadership

• Be a team player that exhibit integrity, empathy, and work ethic.
• Take pride and ownership in what you do. 
• Ability to work independently to prioritize work in order to meet deadlines.
• Exhibit flexibility in completion of job responsibilities as priorities change.
• Maintain an uncompromising high standard and continually enhance best practices.

Qualifications:

• 2-6 years relevant experience
• Broad knowledge and understanding of real estate disciplines (architecture, construction, space planning, and engineering, etc.)
• Comprehensive knowledge of and understanding of Finance principles in order to manage the P&L of the assets
• Knowledgeable of real estate law and related documents (leases, contracts, deeds) coupled with the ability to apply them to complex business situations
• Assessment, planning and work organization skills

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• The Assistant Asset Manager is member of the East Retail Asset Management team reporting to the East Senior Asset Manager. The Assistant Asset Manager will support the East Asset Managers to drive and execute the strategy of retail branch portfolio.
• At the direction of the East Asset Managers, support delivery ofend to-end facilities operations in the East retail portfolio including project management, physical operations, and maintenance of building / facilities.  The East Asset Managers will provide oversight to the Assistant Asset Manager to manage a segment of the subregions within the East portfolio. 
• Deliver organizational and analytical support to enhance and optimize the North America Retail footprint and operations, while driving additional cost‑saving initiatives aligned with firmwide objectives.

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Job Family Group:

Corporate Services

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Job Family:

Facilities Management

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$98,960.00 - $148,440.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Mar 24, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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