The Orion Tech- SRE Lead is a hands-on leader responsible for shaping and delivering best-in-class Observability for our Premier Customers in Services Technology. This role reports into the Head of SRE Services and sits alongside other members of SRE enablement team. You will define the long-term vision, build and scale modern Observability & Monitoring, Toil Reduction by building Efficiency capabilities across business lines, and lead a small team of SREs.

This is a blended leadership and engineering role – the ideal candidate pairs strategic vision with the technical depth to resolve real-world telemetry challenges across on-prem, cloud, and container-based environments (ECS, Kubernetes, etc.). You'll work closely with architecture & other engineering functions to not only resolve common challenges affecting SREs aligned to Lobs but will ensure observability is embedded as a non-functional requirement (NFR) for all new services going live. You will collaborate with platform and infrastructure teams to ensure enterprise-scale, not siloed solutions. You will also be responsible for managing a small, high-impact team of SREs based in your region.

This role requires providing technological Support solution for Level 1 Function called Project Orion which provides End-to-End payment monitoring like Building an End-to-End payments Dashboard, Toil Reduction, Transformation of legacy monitoring into observability based monitoring solution, requires good understanding of different Payments Taxonomy (ACH, Wires, Instant Payments, etc.). Strong commercial awareness, technical credibility, and excellent communication skills are essential to negotiate internally, influence peers, and drive change. Some external communication may be necessary.

Responsibilities:

• Define and own the roadmap for Engineering enablers for Project Orion team aligned with enterprise reliability and SRE Services organization goals.

• Translate Organization strategy into an actionable delivery plan in partnership with Services Products, Operations & Engineering function, delivering incremental, high-value milestones.

• Understand Critical Business Services functional scope and translate into End-to-End monitoring solutions.

• Periodic review and analyze application monitoring TOIL and collaborate with stakeholders and remediate them as per organization goal.

• Identify manual operations use cases which are performed by Level 1 functions. Create a strategic plan to automate.

• Drive reusability and efficiency by tracking problem statements raised by Orion Level 1 Function by providing milestone delivery plan

• Ability to Design & Build strategic observability dashboard including gold signals like SLO, SLI, Latency & business metrics in a single pane of glass

• Lead and mentor SREs, fostering a technical growth and SRE mindset.

• Work hands-on to troubleshoot telemetry and instrumentation issues across on-prem, cloud (AWS, GCP, etc.), and ECS/Kubernetes-based environments.

• Use Jira/Agile workflows to track and report on strategic enablers coverage, adoption, and contribution to improved client experience.

• Support SRE Communities of Practice (CoP) and foster strong relationships with SREs, developers, and platform leads across Services and beyond to accelerate adoption & promote SRE best practices.

• Evaluate and integrate new technologies and tooling to enhance our Monitoring & Observability capabilities.

• Remove inefficiencies and provide solutions to enable unified views of consolidated End-to-End client journeys for Payments & other Services critical user journeys.

• Collaborate closely with the architecture function to support implementation of observability Nonfunctional requirements as part of SDLC lifecycle.

• Foster AI adoption by building use cases performed by Orion L1 Functions and remediation using Citi AI tech stack.

• Lead people management responsibilities for your direct team, including management of headcount, goal setting, performance evaluation, compensation, and hiring.

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations.

Qualifications:

• 16+ years of experience in Observability, SRE, Infrastructure Engineering, or Platform Architecture, including 5+ years in senior leadership roles.

• Deep expertise in observability tools and stacks such as Grafana, Prometheus, OpenTelemetry, ELK, Splunk, and similar platforms.

• Strong hands-on experience across hybrid infrastructure, including on-prem, cloud (AWS, Google Cloud), and container platforms (ECS, Kubernetes).

• Proven ability to design scalable telemetry and instrumentation strategies, resolve production observability gaps, and integrate them into large-scale systems.

• Experience leading teams and managing people across geographically distributed locations.

• Strong ability to influence platform, cloud, and engineering leaders to ensure observability tooling is built for reuse and scale.

• Deep understanding of SRE fundamentals, including SLIs, SLOs, error budgets, and telemetry-driven operations.

• Strong collaboration skills and experience working across horizontal infrastructure teams, building consensus and delivering changes.

• Ability to stay up to date with market trends and apply them to improve internal tooling and design decisions.

• Good understanding of AI tech stack, should be able to create a business case and solve using Citibank AI solutions.

• Excellent written and verbal communication skills; able to influence and articulate complex technical concepts to technical and non-technical audiences.

Education:

Bachelor's or Master's degree in computer science, Engineering, Information Systems, or a related technical field.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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